Have you tried reconnecting to the VM service yet?
Home > Help & Settings > Settings > Network > Connect to the Virgin Media Service now
Just another VM user trying to help, so no guarantees that my advice will work . If my suggestion is helpful, please mark it as helpful; it may help others. Just want to say "Thanks"? That's the Kudos button.
I just wanted to pop by and see how things are today for you. I hope Argy's suggestion of carrying out a service connection has been useful for you. If you haven't done this yet, it only takes around a few minutes generally.
Give it a try and let us know how you get on. We're here to help if you need us.
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