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TheHarlequin67
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App Temporarily Unavailable / Unexpected Problem

Performed a self install of a replacement TIVO box, had to contact support because installation stalled and was told was on wrong wavelength which they corrected. A week further on and service still not 100%, on selecting Catch Up or On Demand App Temporarily Unavailable appears with error code A01 and tells me to contact UNKNOWN !!!!!! or for more info to visit UNKNOWN !!!!!!!

Search & Discover option throws up an Unexpected Problem and error code C501 again telling me to contact UNKNOWN at UNKNOWN !!!!!!

It appears that there are no apps available to me because neither the Help facility nor the Apps & Games work.

Any help to resolve these issues would be welcomed.

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Re: App Temporarily Unavailable / Unexpected Problem

Hi TheHarlequin67,

 

Loving the username! Any reference to the DC Comics character, or is this used in the traditional sense? Smiley Happy

 

I'm very sorry to hear about the trouble you've experienced with TiVo®.

 

I can see that you've called us since posting and it seems this issue has been resolved.

 

I hope this is the case and I am very sorry for any inconvenience caused.

 

Let me know if I can provide any further assistance.

 

Nat_J


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TheHarlequin67
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Re: App Temporarily Unavailable / Unexpected Problem

Hi Nat_J

All the main apps / functions are working fine at the moment, the only ongoing non accessible app is the Help section in the Help & Settings menu.

Although not a major problem it would be nice to have all the TIVO functions operational considering the price I have to pay.

 

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Re: App Temporarily Unavailable / Unexpected Problem

Hi TheHarlequin67,

 

Thanks for getting back to me about this!

 

I'm sorry to hear that this feature still doesn't work for you. Smiley Sad

 

Is it still coming up with the same error message?

 

Hope to hear back from you soon,

 

Nat_J

 

 

 

 

 

 


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