My box takes on average about 30 seconds to do any sort of menu change or from my shows to tv and in that time whatever your watching disappears. It is so slow I want to throw it out of the window!! It's been like it since we got it so I thought that's how it was supposed to be but it's driving me instance. We've only had it for about 6 months... I wish I'd never switched from sky! Someone please tell me this isn't normal so I can ask for a new box?