Disgusting i reckon,im 9 months into a contract,on my 2nd tivo box and it runs slower than ever,im paying for a service that doesn;t perform as it should and now a subscription hike,cancel would be the best option even if i have to pay to get out,,,,,
I am very sorry for any inconvenience that this may cause and I'd like to offer my sincere apologies also for any dissatisfactory customer service experienced. In no way would we want to leave this kind of impression with our customers.
I've located your account and can see that there is a high demand for our service in your area, regarding the TiVo®, under the fault reference of F004654596, with a review date of 12/10/16. This issue is known to cause buffering or freezing with some programmes from your TiVo® BBC player service at certain times of the day. Other than this, I am unable to detect any further issues regarding this particular service.
If you wish to discuss your package further, you can call our team on 150 free from any Virgin landline or 0345 454 1111 on any other line.
Alternatively, you can chat to our online team via: [Contact us].
Very sorry to hear about the issues experienced with your TiVo® performance.
I am also unable to detect any obvious issues with your service at present, however, if you're looking to speed things up, I would recommend giving your Suggestions a bit of a spring clean and clear down the stored preferences, this will help speed things up.
To do this, use your TiVo® remote and go to:
Help and Settings > Clear or reset TiVo® box > Clear Thumb Ratings and Suggestions, then enter your pin, press thumbs down 3 times and then LastCh.
Once you do this your TiVo® box won’t remember your Suggestion preferences, but it does mean your box should run faster.