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Joining in
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Registered: ‎22-06-2017
Message 1 of 4 (159 Views)

Activation fee

I was told there would be no activation fees on signing up, it looks like £100 has been credited but there is still £60 worth of activation charges on my account on my first bill which is £200+ - i moved to virgin so it would be cheaper not more expensive than sky!

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Superfast
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Registered: ‎08-03-2011
Message 2 of 4 (149 Views)

Re: Activation fee

Should have gone to Talktalk then!

Not much difference between Virgin and Sky in the region of charges and poor customer support these days my friend!

 

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Fibre optic
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Registered: ‎01-12-2011
Message 3 of 4 (200 Views)

Re: Activation fee

[ Edited ]
Agreed that activation fee is a scam
It should be folded into monthly charge
When I buy a pint of milk , I don't expect to pay a charge for buying it
Forum Team
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Registered: ‎26-09-2013
Message 4 of 4 (40 Views)

Re: Activation fee

Hi Craiggaynor, thanks for your post.

I'm sorry to hear there's some unexpected charges on your bill.

I can definitely look into this for you, but I'll need some details first.

I'll send you a private message shortly and we'll take it from there.

Best,

Michael_JK
Forum Team

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