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Chextall
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Activating tv anywhere

Hello I have recently had a TiVo box installed and to use it I have to use the tv anywhere app due to the location of the box. The app recognises I have the box its serial number is in the top corner, however it won't let me use this as a controller it brings up the error message "not connected to TiVo box on home network" but it definitely is all on the correct wifi.

someone please help 

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Superuser
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Re: Activating tv anywhere

The app is saying that you probably haven't connected your TiVo box to your router or Hub. This isn't part of the normal setup, but unless you do this then the app can't talk to your TiVo box.
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I work for Virgin Media - but all opinions posted here are my own
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Chextall
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Re: Activating tv anywhere

The installation guy said that the hub and the TiVo box was joined with an Ethernet cable does that make a difference??
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Superuser
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Re: Activating tv anywhere

Have you checked that is actually the case?
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I work for Virgin Media - but all opinions posted here are my own
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Chextall
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Re: Activating tv anywhere

Just unplugged the wire are replugged it back in and seems to be working now thanks for getting me on the right route
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Forum Team
Forum Team
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Re: Activating tv anywhere

Hi Chextall, 

 

Thanks for your post and welcome to the forums. It's great having you on board with us. 


We're glad to hear all is working for you now since posting. Sometimes the ethernet cable can become disconnected if bumped or anything so that's always the first place to check when you get this error message. 

 

If you have any further issues, pop back and let us know how you get on. 

 

Thanks,

Kath_F
Forum Team

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