This means your TiVo is no longer active on the cable network, usually because it has been powered off for some time. You will need to call in to get it re-activated.
Welcome to the Community!
Really sorry to hear you've had trouble with your TiVo®.
I've located your account and I can see you've spoken to our team to get this resolved. Give me a shout if you need anything else.
All the best!
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