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leathergoth
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6096 error

getting error 6096 when trying to get this on demand.

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Forum Team
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Re: 6096 error

Hi leathergoth,

A warm welcome to our community Smiley Happy

I'm sorry to hear that you're getting this error when using On Demand.  I will be happy to have a look at this for you.  I will need some further details so this can be raised to our fault teams.  Can you please reply back with the following:

* Name of programme. (Series and episode if applicable or date programme was broadcast)

* Channel it was ordered from.

* Was this programme in SD and/or HD? (If it was HD, did you try the SD version instead?)

* What time did you order this programme?

* What path did you take via the On Demand menu to order this programme?

Once we have this information we can get this investigated.  I look forward to hearing from you.

Collette Smiley Happy

 


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