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cazzabazz
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4HD channel keeps pixelating

For the last few weeks, whenever I watch a live or recorded show on 4HD, the image keeps pixelating every few minutes. This doesn't happen on the regular channel 4 or on any other channel, so I have no idea why 4HD is affected. Please can you advise?
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Re: 4HD channel keeps pixelating

Hi cazzabazz,

 

Welcome to the forums Smiley Happy

 

I'm sorry to hear that you're getting pixelated picture issues on CH4 HD channel.  I'll be happy to help check this out for you.

 

I have taken a look at your box remotely and signal wise all looks great at the moment.  Have you noticed if this has happened on any other HD channels at all?  Also have you noticed if this happens at certain times of the day?  

 

If you can let me know and I can check further for you.

 

I'm here to help if you need me. Smiley Happy


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cazzabazz
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Re: 4HD channel keeps pixelating

I've only noticed it on 4HD, not on any other HD channels....I watch TV mainly in the evenings but I think it was playing up on Sunday morning too when I was watching it.
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Re: 4HD channel keeps pixelating

Hi cazzabazz,

 

Thank you for your reply.

 

I have escalated this to our network team to investigate for us.  Hopefully the fault should be resolve or at least improved in the next couple of days.  If the situation hasn't improved, give me a shout and I'll be happy to check further for you.

 

I'm here to help if you need me so keep me posted on how you get on.

 

I look forward to hearing from you. Smiley Happy


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