Someone please help. For nearly a year now my Netflix works for about 20min and then freezes and buffers to 25%. Relaunching Netflix after an hour might give me another 5min. Pretty crap. Have ended up paying for service I rarely use! Virgin have been unhelpful and blamed Netflix. I phoned Netflix and they say it's a virgin problem. I pay Virgin for this service so I would hope they can sort. Please can someone let me know how to sort. Thanks
Thanks for advice but sadly doesn;t really help. I've tried Netflix and they say it's an issue with virgin and vis/versa. As the customer I'm stuck in the middle with a poor service. Obviously it's not something I can fix so I do think that Virgin and Netflix between them should sort this out. May be if this is an ongoing problem for quite a few customers then someone from Virgin should be taking it up with Netflix on out behalf. I;ve been with Virgin for many years but I'm almost at the point of moving to Sky as I'm not getting anywhere with Virgin! All the best
Thanks. In the end I went nuclear on the Tivo box and just wiped everything and reset the whole thing. Lost all my recordings and the kids are a bit upset! but seems to have worked so far. Watch about 45min of Netflix with no issues!
This is not a netflix issue. I have had this same issue with iPlayer, Netflix and YouTube on the Tivo box. Been getting this issue for 5 months and have complained to VM many times.
iPlayer, Netflix and YouTube all work fine when using them on a laptop with the VM Broadband. The VM Tech support explained that the Tivo does not use the broadband line, but has a separate 10Mbs line that it uses. They say the issue due to an external bandwith issue which they were planning to have been upgraded on 18/Nov/2015. Last night they have now told me it be Jan/2016.
They have refunded part of my subscription fee due to the poor service - I recommend that you call up and complain.
I was getting this problem last night at 8:45PM on the TV Netflix when it stopped buffering at 25% and put up up a message asking if I was connected to the Internet. I had to switch over to the PC Network connection to watch the remainder of a Jessica Jones episode.
It would seem that the problem wasn't with Netflix but with the TV side of serving of it.