Sorry not had these problems but it's always worth trying a reboot if you haven't (off to then on).
If that doesn't help ring it in you may need an engineer
Welcome to the community
I'm sorry to hear that your getting this error and that you are unable to watch recordings properly right now. I can see you have an engineer calling round which is great to see.
It would be awesome if you can keep in touch and let me know how you get on.
I'm here to help if you need me.
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