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graham_gibbons
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1TB Tivo digital audio optical o/p on recorded programs not available at all, OK live TV

Just upgraded to a new 1TB Tivo and some recorded HD programs have no audio output at all via the optical connector, not even PCM. Live TV is OK both dolby digital and PCM output are OK, plus HDMI audio always OK. Some SD programs also output optical audio, but most HD do not playback correctly although video is unaffected, this worked fine on my 500GB box. Any ideas?

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Plastivore
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Re: 1TB Tivo digital audio optical o/p on recorded programs not available at all, OK live TV

It looks like you have the same issue than on this thread:

http://community.virginmedia.com/t5/TiVo/No-sound-on-recordings-and-after-pausing-or-rewinding-tv/td...

 

It's possible that your 500GB box didn't get the firmware update that caused this issue, but the 1TB came with it preloaded.

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Forum Team
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Re: 1TB Tivo digital audio optical o/p on recorded programs not available at all, OK live TV

Hi graham_gibbons,

 

Thanks for your post and welcome to Virgin Media. I'm sorry to hear you are having an issue with your sound. 

 

We are aware of this issue and are currently working on getting this sorted. 

 

We appreciate it's frustrating but the current work around is: 

 

Changing settings on TiVo box to Help & Setting > SettingsAudioDolby Digital>Dolby Digital to PCM will restore stereo sound. Alternatively, using the HDMI connection instead of the optical output would restore Dolby Digital.

 

Once we have any news on this, we'll let you know.

 

Thanks,

Kath_F
Forum Team

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Community Lead
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Re: 1TB Tivo digital audio optical o/p on recorded programs not available at all, OK live TV

Hi

 

We have an additional work around that you can try. while we work on a solution for this.

 

On some TVs we have tested, it is possible to route Dolby Digital over the HDMI cable to the TV.

 

Then, if the TV has an Optical Output, you can route the DD from the TV to the amp/ surround sound system.

 

Thanks

 

James


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Cysmith16
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Message 5 of 5
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Re: 1TB Tivo digital audio optical o/p on recorded programs not available at all, OK live TV

August 2015? I'm a new Virgin customer with this issue. Any sign of a fix?
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