Virgin Media Community

Weird Speed Test Results

I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, abou...

Resolved! What are you watching now?

I'm off to continue watching Marco Polo.... Now up to season 1 episode 4 on NetFlix

Upgrade Superhub

Hello VM,I am currently running the Gig1 braodband package with Maxit TV (7 channels). I called this week to ask about upgrading to the Superhub 5/5x for the following reasons:- I wish to avail of Wifi6 capabilities- The Superhub 4 has been problemat...

VM Connect App and WiFi Pods Not Working

Since yesterday morning, the VM connect app is no longer working. It no longer recognises my hub. My internet is working fine though. Also my Virgin White WiFi pod is just flashing white now and has been since yesterday morning. Could be related to ...

My Virgin Media App not showing correct details

I took out a new contract in October but the my Virgin media app is not showing my correct package details. In fact it’s not showing anything assigned to me at all. The service status also just shows a time. When I log in online my package details ar...

Hub 5 keeps dropping out

Hello I had the hub 5 installed 5 days ago ( upgrade from the hub 3 ) since then I have been having multiple drop outs where the Internet will go off and then come back on. Lights flash white on the modem and then back to solid white. We did not have...

No service ig11

No tv or internet since 4pm yesterday wth is going on ?

Unable to login to email via any internet browser both on PC & mobile

I haven't been able to log into my email since april 5th this year. I keep getting a password error when I try. So I wanted to reset my password because it seems like I wasn't getting it right. But when I enter in MY email I use for the account I'm t...

Think i might be getting messed around

im not getting anywhere with virgin media customer services and in the last 5 days or so ive been told 4 different things by 4 different people, im not really sure who is right in this situation as it seems no one really knows, i appreciate your time...

Network Routing Issue

Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...