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The Troubleshooter
Amer_Z
Posts: 2,955
Registered: ‎16-04-2010

Re: Jitter & Ping = Lag = Help

Hi ToonTonic,

 

Very strange why your PC will not run the commands. Could you please if possible try to run the commands on another PC / Laptop for us, before we send replacement hub to you?

 

Thanks for your co-operation.


Amer_Z
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Emerging Talent
ToonTonic
Posts: 19
Registered: ‎20-01-2012

Re: Jitter & Ping = Lag = Help

[ Edited ]

Hi, I have tried posting results using the CMD prompt but seem to be having numerous issues COPY & PASTING the results, no idea why it wont work. Though the results were poor.

 

Due to that I have completed several tests again via SPEEDTEST.net & PINGTEST.net (Websites your Q&A reccomend) with everything on my laptop turned OFF other than the connection. So no Antivirus etc etc.

 

Time tests completed between 2300 - 0000 on the 8th November 2012

 

Wired: LONDON NAMESCO SERVER

 

http://www.speedtest.net/result/2295400870.png

 

Wired: Glous

 

http://www.speedtest.net/result/2295406077.png

 

Wireless: Glous

 

http://www.speedtest.net/result/2295407292.png

 

Wireless: LONDON NAMESCO

 

http://www.speedtest.net/result/2295408671.png

 

Ok so differing results eh! Strangly i seem to be getting a decent PING tonight but my DL speeds are really suffering. 

 

As mentioned before i am paying for a 60mb connection.

 

So now here are the results from the same timeframe on PINGTEST.net using the reccomended server.

 

Wired: 

 

http://www.pingtest.net/result/71971933.png

 

Wireless:

 

http://www.pingtest.net/result/71971897.png

 

So there you have it, High levels of JITTER which is not acceptable, add to that the levels of PING. On my PS3 the results are worse and i have tried the DMZ method. As for other applications, Downloading can be VERY SLOW, YouTube on my current connection should be called YouBuffer etc etc etc

 

I dont see what benefit i will get from you sending me a new Superhub, though i would appreciate that to be delivered via an engineer who could do a complete check of my network and installation as something just isnt right if you insist on sending me a router.

 

If you do send an engineer, could it be at least an engineer who is really keen to fix the issue whatever it may be as the last 2 did not fill me with any confidence what so ever and left me without the slightest bit help...thus i ended up back on the phone. After that waste of time ive come here...My last resort!

 

I have been patient with this but i dont feel im getting what im paying for, add to that the recent increase in my VM monthly bill (another matter i know) leaves me a very unhappy customer. The sooner this can be sorted the better.

 

Mark

 

EDIT: Why when i use speed checkers does my speed jump to 40-60mb in asecond...then goes back to 1-10mb for the rest of the test..Even using VM's internal test tool?

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Forum Team
Ralph_R
Posts: 4,625
Registered: ‎23-11-2011

Re: Jitter & Ping = Lag = Help

Hi ToonTonic,

 

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.


Ralph
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Emerging Talent
ToonTonic
Posts: 19
Registered: ‎20-01-2012

Re: Jitter & Ping = Lag = Help

Thank you, I have replied accordingly
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Emerging Talent
ToonTonic
Posts: 19
Registered: ‎20-01-2012

Re: Jitter & Ping = Lag = Help

Engineer has visited, really nice lad but the issue remains.

He said he would be getting there top engineer round on Monday, so we shall see what happens.
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Forum Team
Jen_A
Posts: 5,867
Registered: ‎23-11-2011

Re: Jitter & Ping = Lag = Help

Hi ToonTonic,

 

Sounds as if the Principle Technician is being involved so hopefully this will provide the help you need.

 

Please keep us updated on this..


Jen_A
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Good to Know
Lozsta
Posts: 480
Registered: ‎09-11-2012

Re: Jitter & Ping = Lag = Help

Toon is this the chap I know?
"The Only multi host you'll ever need" - Premiumize me
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Emerging Talent
ToonTonic
Posts: 19
Registered: ‎20-01-2012

Re: Jitter & Ping = Lag = Help

Lol small world, Hey pal :smileyhappy:

On topic, Te day the engineer came around my network ran like a dream. Perfect...i was so annoyed.

Since hes been gone ive been having the same issues again.

Ive just finished work and the time is 07:16 and my speeds are all below 10mb yet my ping is about 18ms.

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Forum Team
Ralph_R
Posts: 4,625
Registered: ‎23-11-2011

Re: Jitter & Ping = Lag = Help

Hi ToonTonic,

 

I have checked the network segment to which your equipment is connected and there does not appear to have been any problems over the last three days, although your upstream power levels are bordering on the high side.

 

Can you keep an eye on these and post their values the next time you are suffering any issues.


Ralph
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