Downloads cutting out/slow downloads at peak times L17 area Liverpool

[Trillion]

I have been having the problem of downloads stopping during peak times. If they don't cut out, then they tend to be very slow. I'm on 60Mb/s and normally see about 15Mb/s downloading files late afternoon/evening. Things seem to be worst on Sunday evening. I'm in the L17 area of Liverpool, Aigburth.

[Trillion]

Just tried the Superhub in modem mode and now it seems to be alright.. so could it be a problem with the software? I know it's recently been upgraded..

[Ralph_R]

Hi Trillion,

When you were testing your speeds with the SuperHub in normal mode was your connection wired or wireless?

Can you also please try a firmware reset of the Hub from within the SuperHub configs and let us know if this helps.

[Trillion]

Hi, thanks for the reply. I was using a wired connection both times but found that the connection only dropped when the superhub was set up as a router. As a modem it seems to work just fine. I'll try a firmware reset and let you know, thanks.

[Dai_T]

Hi Trillion, 

Did the firmware reset manage to resolve your problems?

[Trillion]

I'm not sure how to do a firmware reset - all I can see is an option to reset to defaults or load a saved piece of firmware which I don't have. Can you help?

[apcyberax]

reset to defaults by holding in the reset button for 30 seconds with a paperclip or pin on the back of the SH

[Trillion]

Thanks a lot, I'll try it out and let you know how it goes

[Lindsey_P]

Hi Trillion,

Did the reset resolve the problem for you?