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jopoole
Posts: 1
Registered: ‎23-02-2013

60mbps fibre optic broadband so slow its unusable

I had an upgrade to 60mbps a few months ago, was getting around 20mbps download at beginning but has slowed considerably since then to a low of 0.03mbps today. Unusable. Wish had never upgraded.
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Colin_B
Posts: 895
Registered: ‎16-01-2012

Re: 60mbps fibre optic broadband so slow its unusable

Hi jopoole,

 

I am sorry to hear your having slow speed issues there.

 

I have checked your connection and the UBR which handles your connection is suffering from high utilisation. We have already raised this to our network team under fault reference F002071625.

We are unable to commit to a specific date for resolution at the moment but we hope to have the required works to resolve the issue completed by around the beginning of April pending a new network design for your area and planning permission from the local council amongst other things.

I am sorry for any inconvenience caused.

Kind regards,


Colin_B
Help & Support Forum Team

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dschois
Posts: 1
Registered: ‎28-02-2013

Re: 60mbps fibre optic broadband so slow its unusable

For a week now, we have been having the same problem.

super slow internet, i can barely open one website at a time.

Instead of the usual 20mb we are getting 0.5mb.

I really dont see why we should pay 30 quid for that- its almost worse than having no internet.

 

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