on 09-06-2011 16:17
absolutely, no hesitation. I'm on the 10Mbps service and it is rock solid. When there was planned downtime (once in the last several years) they pushed a card through my door to tell me.
I hate their whole teenage outlook on life, their customer service can be dire, but I've had some good service also.
The thing that winds me up the most is how they advertise their packages, even to the extent of saying phone calls are included, and yet still don't include the obligatory line rental in the pricing. You bet they would notice if I didn't include it in the monthly payment.
But the product itself, no complaints. And I doubt the rest would score any better on the little details.
on 09-06-2011 16:25
Thats what i kind of said to him, that when i had 10 meg i couldnt really argue about it. although i had tech out once due to high powers,and the fact that when my kids play on the ps3 i was getting bad lag, but being unsure about: how these things work i couldnt really explain what the problem was. its just a shame that we pay high prices for a faster connection , but having nothing but troubles.
on 09-06-2011 16:32
When its working as its supposed to, then yes its great.
When things go wrong its dire.
There are a lot of good people working for VM in all areas, but there are also too many not so helpful or knowledgeable or downright plebs who do not deserve to call themselves a Virgin employee.
I also don't like the Advertising / Marketing machine VM use.
There is a lot of wrong with VM at the Moment and even the CEO brought in to sort it out, is failing miserably if you ask me.
VM are doing many, many things wrong, still dishing out new contracts in over subscribed areas compounding the issues for everyone further.
Expecting customers who have been suffering with bad connections for many months to carry on paying full price and expect them to just suck it up until they decide to get the issues sorted.
Telling a few porkies saying their network can easily cope with demand when it is not in some areas
Its too hard for the customer who has problems to actually get things sorted out, VM hear us but they aint listening to us.
At this point in time if asked would I recomend VM to anyone ?
My answer would be:
on 09-06-2011 17:14
on 09-06-2011 17:29
on 09-06-2011 17:29
Again what other ppl have said, when it works its fantastic. When it doesnt its terrible.
But the Indian Call center is the major factor for me, There are incompetent fools, Come on Virgin, with so many ppl in the UK unemployed, why not bring it home
So I guess my answer is HELL NO
09-06-2011 19:40 - edited 09-06-2011 19:45
Up to February this year i would have yes. I have been with Virgin for 6 years
But for the last 4 months my 50mb broadband is running at 16mb at all hours of the day. This is after a total repull and 5 engineer visits. Customer support on these forums takes 5 days to get an answer, then you reply back and then..another 5 days wait. Resulting in huge times to get something achieved. My last answer from a tech was "try turning the firewall off in the hub settings" i could have cried after 4 months and so many engineer visits, clearly they have no clue or they do and wont admit what it is.
Using the phone support is a waste of time, the Indians have no clue on anything apart from what is on there scripted responses and if you dare to try to get them off that script they hang up on you. All you get is "please turn off your modem for 1 minute and turn on again, unplug the wire and put it in again"
The total shambles of the superhub rollout is beyond a joke and has done massive damage to virgins reputation as a company for providing the best equipment with the best speeds.It was and still IS NOT fit for purpose. The firmware was not sufficiently tested in house before release and was tested on a new part of the network which had low subscriber rates. We were told May for r27 and it is now mid June with no firmware to testers being reported as of yet. When will we will see this? And when did paying subscribers become virgins free beta testers?
In the past you could take pride that you would get the speed your paying for and had the fastest in the UK. Now that is NOT the case. It is clear the network is overscribed massively and they have failed to invest in it sufficiently to meet the demand they have caused by advertising. Recently all you see here from techs or get from engineers who visit is "UBR overscribed and we dont have a date that is solid for a fix as we are NOT in charge of it. Thats BT openreach"
I have been told that the reason for some of the problems is the TIVO tv box that has just come out, causing power and thruput issues on the network that it was not designed for. The last engineer told me that they (virgin) knew it would happen and are playing catchup to upgrade the network to cope.
Right now the network is seemingly broke, they have done something and wont tell us what it is or some decision has been made and has made things grind to a crawl. You can see that from the number of complaints on this forum this is the case.
So my answer is a resounding NO, not anymore. Wait for BT infinity in your area and move, and go to sky for Tv and phoneline.
P.s IF virgin get around to releasing a superhub that works properly and sort the signifacant network problems they currently have then perhaps i could change my mind.
My current speed on my "50mb"
on 09-06-2011 20:33
When they are good they are very very good and when they are bad they are horrid.