vmng300 disconnects [ Edited ]

[stevieuk]

hi all , well its pretty much as the title says been going on for afew weeks but not often , the last few days its been going down and staying down for over a hour so i thought its time to get off my lazy butt and look into this problem,  also see afew other reports of  this  problem  and thought i'd  post      i'll try and give this post a screen shot a try  :s 

iv only posted todays as  there basically all the same error messages

thank you for any advice/help

[stevieuk]

looks like i got to work on the pictures , im trying to fix now

http://i20.photobucket.com/albums/b211/stevieb250/sc1new.jpg  

sorry  i had to post the pic on photobucket it was to big 

[James_G]

Hi stevieuk,

I am sorry to hear you are having this issue with your Internet connection.

I have sent you a PM regarding this issue.

[stevieuk]

thank you for the repley pm returned 

[stevieuk]

engneer came out and fixed my power levels (they were to high) but i still have the same problem and the router shows the same errors as last week - so there for i don't think the power levels were the problem in the first place

im reading all sorts on these forums is there a problem with your network ? i rather be told the truth than no its your end... ect ect and if so is there a fix date for this ...

[John_O]

Hi stevieuk,

Although your local power levels are all now well within the acceptable parameters I can see that you are affected by drops in SNR (signal to noise ratio) on the upstream channel your modem connects to, this would cause the intermittent drops in connection as well as drops in broadband speed. This issue is currently with our Network team who are investigating a fix. The reference for this issue is F001661331. Please accept our apologies for any inconvenience this may be causing you.

[stevieuk]

hi thanks is there a timeframe for the fix?

[Dave_O]

Hi Stevieuk,

This issue has been marked as resolved, and I can see that the Signal to Noise Ratio on the section of the UBR which handles your connection has been much heathier for the past few days. Can you please confirm that the issue is no longer occurring?

Thanks