please help. getting ridiculous slow speeds on my 50 package. Lucky if im getting 1mbps.

[deke8910]

Awesome/ 0.2 mb  on a 50 mb ethernet connection. Virgin are sooo useless. Im so sick of this. I ve had 5 engineers out in the last 7 months and 3 super hubs. Im leaving to go to bt within 1 week unless its sorted. I will also be writing to trading standards. 

[Amer_Z]

Hi deke8910,

Can you please follow Anudeep_B advice, and the checklist link he provided.

Speedtests should always be run from a single, ethernet connected PC, with no devices connected wirelessly and no other internet activity ongoing at the time. To be getting 0.2Mb on a 50Mb ethernet connection, this would have been identified from out tests. 

Can you please try Safe Mode if using a Windows OS.

[deke8910]

how about you understand that right now Im so upset with Virgin media I will take you to trading standards. And use the best lawyers money can buy to bring this awful service to public attention. In fact i am going to launch a huge public facebook and twitter campaign to see just how many customers virgin have ignored. My connection is ethernet, I have one pc online and im getting max 3.2mb per second. http://www.speedtest.net/result/1939799892.png

[glenn4009]

Um not to sound like im trying to irritate you further or mock your situation, i agree that your service is substandard. But 1. if you have the money to afford the "best lawyers money can buy" why not pay the rediculous high price of FTTH broadband instead of virgins budget FTTC ? secondly not to burst your bubble further mate but they are a fairly large company and im pretty sure they would have a very expensive legal team themselves. Good idea with the facebook and twitter pages though.

[Rachael_J]

Hi deke8910,

Whilst we appreciate that you are frustrated by the slow speeds you are currently receiving we have run checks on the network segment and have been unable to find any causes on the network.

The utilisation on both the upstream and downstream of the the UBR are low, the SNR is fine and there have been no issues on the network segment raised recently. As previously mentioned by one of my colleagues, we have also checked the modem and can see that your power levels are well within the optimal parameters.

In order for us to assist you further in diagnising this issue we do need you to provide some further information in the form of ping tests and traceroutes for comparison. As you are using Ethernet and a single computer could you please post the outputs of ping tests and traceroutes to google.co.uk? Could you then please turn the Super Hub into Modem Mode and retest, posting the same information again? This will help eliminate any router issues on the Super Hub. Information on how to turn on Modem Mode can be found here.

Apologies for the inconvenience whilst we try to investigate your issue.