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d28
Making Waves
d28
Posts: 3
Registered: ‎25-06-2013

my broadband keeps disconnecting

At night around 12am my virgin media hub loses broadband connection. This happens at least once a week. Last night a speed test said I had download speed but my upload is 0.07 mbs. This ain't normal
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Forum Team
madison_d
Posts: 2,879
Registered: ‎14-05-2013

Re: my broadband keeps disconnecting

[ Edited ]

Hi d28,

 

Sorry to hear about the problems you've been experiencing. I can advise you that there was an SNR issue in your area but that should now be resolved as the fix date is today.

 

This the date shown on the fault ticket - 

26/06/2013 09:00:00  

 

Please advise us if you are still having problems this evening!

 

Kind Regards,

 

 


Madison
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!

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