low speeds from 4pm onwards

[SouthWaleschris]

r u using a router and on wireless?

if so do away with the router and try it via ethernet direct to modem.

[foster1bob]

Hi thanks for your help in this matter the quality of the line has improved a lot but my speed keeps fluctuating

http://www.speedtest.net/result/1038566134.png

http://www.pingtest.net/result/28534313.png

will post them tests when I have more time one thing I have not received the dongle that comes with the 50 Meg package can please sort this and get it send out to me

[Paulosio]

All tests done without router... still not fixed. No info on a fix.....

[Ray_M]

Hello foster1bob,

I've ordered a replacement wireless N USB adapter and this should be delivered within the next 7 days.

Regards,

Ray Miranda

Help & Support Forum Team

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[Ray_M]

Hello Paulosio,

I've identified a fault on your local chassis related to high upstream utilisation. This has been escalated to our network teams and I will post back shortly with a fault reference.

Regards,

Ray Miranda

Help & Support Forum Team

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[Ray_M]

Hello Paulosio,

Fault reference is F001446592. Please accept my apologies for any inconvenience this may be causing.

Regards,

Ray Miranda

Help & Support Forum Team

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[foster1bob]

Done tests on modem great speeds

http://www.speedtest.net/result/1056877750.png

but on the router I only get half the speed I am using netgear wnr2000 which was fitted when I originally got 20 Meg fitted it was never changed when the 50 Meg was fitted all they changed was the modem

http://www.speedtest.net/result/1056884973.png

[Paul_B]

Hi Foster1bob,

 Are you wired or wireless to the router?

[foster1bob]

Hi I'm wired to the router

[Paul_McD]

Hi foster1bob,

The router you have had supplied is a N router fully capable of handing our 50meg service via a wired connection. Have any advanced settings on the router been changed? Have you set a guest network or any QoS rules?

Regards,

Paul McD

Help & Support Forum Team