on 01-11-2011 20:47
Hello all,
Can I ask please how one obtains help and support via this forum with speed issues?
I have the 50mb service,but after 6pm my speeds are terrible,during the day perfect.
Im not sure if its a fault with my replacement superhub,or with virgin.
Please please any help is appreciated .
Thank you
on 05-11-2011 11:34
Hi,
I'm still waiting for a member of the virgin forum to make contact,but thought the following may help??,Thanks
Connection
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on 05-11-2011 11:34
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Current System Time:Sat Nov 05 11:27:44 2011 | ||||||||||||||
Event log
TimePriorityDescription Sat Oct 29 08:13:12 2011 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**
Fri Oct 28 08:33:36 2011 Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**
Fri Oct 28 08:33:31 2011 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**
Time Not Established Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Time Not Established Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:*
Time Not Established Critical (3) DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**
Time Not Established Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**
on 05-11-2011 11:35
Currently my speed is 50Mb
I will add the more info when the speed drops tonight
on 10-11-2011 12:11
Hi neardark,
I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.
Kind Regards
Patrick