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Just joined
neardark
Posts: 6
Registered: ‎08-12-2010

help please with poor evening speeds

 

Hello all,

 

Can I ask please how one obtains help and support via this forum with speed issues?

I have the 50mb service,but after 6pm my speeds are terrible,during the day perfect.

 

Im not sure if its a fault with my replacement superhub,or with virgin.

 

Please please any help is appreciated .

Thank you

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Just joined
neardark
Posts: 6
Registered: ‎08-12-2010

Re: help please with poor evening speeds

Hi,

I'm still waiting for a member of the virgin forum to make contact,but thought the following may help??,Thanks

 

Connection


Startup Procedure

Procedure

Status

Comment

Acquire Downstream Channel

299000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Configuration File

OK

 

Security

Enabled

BPI+


Downstream Channels

Lock Status

Modulation

Channel ID

Max Raw Bit Rate

Frequency

Power

SNR

Docsis/EuroDocsis locked

Locked

QAM256

33

55616000 Kbits/sec

299000000 Hz

8.3 dBmV

45.4 dB

Hybrid

Locked

QAM256

32

55616000 Kbits/sec

291000000 Hz

8.2 dBmV

44.7 dB

Hybrid

Locked

QAM256

34

55616000 Kbits/sec

307000000 Hz

8.3 dBmV

44.6 dB

Hybrid

Locked

QAM256

35

55616000 Kbits/sec

315000000 Hz

8.0 dBmV

44.4 dB

Hybrid

Unlocked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

0.0 dB

Unknown

Unlocked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

0.0 dB

Unknown

Unlocked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

0.0 dB

Unknown

Unlocked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

0.0 dB

Unknown


Upstream Channels

Lock Status

Modulation

Channel ID

Max Raw Bit Rate

Frequency

Power

Locked

TDMA

1

10240 Kbits/sec

25800000 Hz

45.0 dBmV

Unlocked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

Unlocked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

Unlocked

Unknown

0

0 Ksym/sec

0 Hz

0.0 dBmV

 

Primary Downstream Service Flow

Downstream(0)

SFID

2149

Max Traffic Rate

53000000 bps

Max Traffic Burst

3044 bytes

Mix Traffic Rate

0 bps

 

 

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Just joined
neardark
Posts: 6
Registered: ‎08-12-2010

Re: help please with poor evening speeds

Primary Downstream Service Flow

Downstream(0)

SFID

2149

Max Traffic Rate

53000000 bps

Max Traffic Burst

3044 bytes

Mix Traffic Rate

0 bps


Primary Upstream Service Flow

Upstream(0)

SFID

2148

Max Traffic Rate

1750000 bps

Max Traffic Burst

3044 bytes

Mix Traffic Rate

0 bps

Max Concatenated Burst

1522 bytes

Scheduling Type

Best Effort


Current System Time:Sat Nov 05 11:27:44 2011

 

 

Event log

TimePriorityDescription Sat Oct 29 08:13:12 2011   Critical (3)  SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

Fri Oct 28 08:33:36 2011   Critical (3)  DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

Fri Oct 28 08:33:31 2011   Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; 

Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; 

Time Not Established  Critical (3)  DHCP FAILED - Request sent, No response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; 

Time Not Established  Critical (3)  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

Time Not Established  Critical (3)  No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; 

Time Not Established  Critical (3)  DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; 

 

 Time Not Established  Critical (3)  SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0; 

 

 

 

 

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Just joined
neardark
Posts: 6
Registered: ‎08-12-2010

Re: help please with poor evening speeds

Currently my speed is 50Mb

 

I will add the more info when the speed drops tonight

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Forum Team
PatrickF
Posts: 1,731
Registered: ‎25-10-2011

Re: help please with poor evening speeds

Hi neardark,

 

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.

Kind Regards

 

Patrick

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