Broadband

Extending Virgin Broadband Contract for Short Term: Options?

My current 18-month contract with Virgin Broadband is set to expire in mid-June this year. Since we are planning to move house in July or August, we will definitely need a stable broadband connection until then. Is it possible to extend my contract b...

Sudden drop in SamKnows RealSpeed to router

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...

Resolved! Moving cable

Hello I am revamping the living room which means moving the router to the other side of the room.I’ve noticed the cable coiled in the white box is probably long enough to reach where I require it to be.are there any issues with me doing this?seems a ...

RE: non VM email

Am I correct in believing that when a non VM email address is used to access a VM account it supersedes your old one, ie, when used it logs you into your account then when VM emails are accessed from the account home page it takes you to the email a...

Resolved! How do I order the Wi-Fi pods?

Hi how do I order the Wi-Fi pods as can’t get the connect app to work?

Email

When I click onto a link on my Virgin blueyonder email and I need to write something my keypad won’t show this only happens when I’m on Virgin

No internet access after house move

I moved to a new house and submitted the form awhile ago for moving house. Someone came back last Friday (12 April) saying that it should be done within the same week but it isn't. Called CS on Wednesday (17 April), was told there is some error from ...

Broadband issue for a month now

We lost our broadband on the 23rd of March weekend, which we reported on the 24th. We had an indoor engineer on the 26th, who said the problem is outside. He changed everything inside and got it working temporarily. He told us he booked us an outside...

1Gig Hub5 Reducing buffer bloat

Howdy all hope everyone is wellSo as the Subject says i am getting a lot of buffer bloat on mt hub5Firstly Info for you- Using the 2.5 gig port (Hub5) to my10gig network port on my pc,Have performed standard checks and tests however i can not seem to...

Internet keeps dropping out

Hi,My internet drops out multiple times an hour everyday, and has been doing this most days since install. We've had engineers out two times in the past, and the issue hasn't seem to get better.Can anyone help at all? Below are images from my "Networ...