Broadband

someone confirm PW down lvl tweeks

Hi all so I am on 1gig with hub5My DL powerlvl is a bit low between - 4.9 to - 2.9I would like to know what forward path attenuator I would need to bring these up a bit.But at same time my PL for up is just in range 35.2 to 36 would like to bring the...

How do I book an engineer for a line installation?

I just moved into a 4 story house. Each floor is a separate flat. The bottom 2 flats of the property have Virgin Media connections but they top 2 flats don't seem to. How can I get an engineer to install a line to my flat? Has anyone had this issue b...

Hub 3 in modem mode showing on WiFi

Hi, I have just upgraded my WiFi and put the hub 3 in modem mode. It was all easy enough and is working fine. However I'm still seeing the Hub 3 as a WiFi network. Even forgetting the WiFi still has it showing as an available WiFi network. I can't ...

I need a wifi pod

Same story as a lot of people…I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…my ring video doorbell at the front door often can’t do its...

XGS-PON network - is my area upgraded?

Hello, How do I know, or find out if my area has been upgraded to the XGS-PON network. I'm currently on a Hub 4 with the 1gb package. [MOD EDIT: Subject title changed for clarity]

Latency issues with online Jamming (solocontutti)

Can anyone advise me on what to do with high latency. I am a keen musician and I have been trying to use Solocontutti for online jamming and I consistently get poor latency which results in poor sound quality and a delay. Trying sonobus was no bett...

My (emailaddress)@virginmedia.com email has disappeared

Just after 1:00 pm this afternoon (15/4/2024) i stooped receiving emails to my @virginmedia.com email address. On signing in to my online email account, i find that the @virginmedia.com email address not there in the emails section. Only my other blu...

Resolved! Continuously moving and cancelling installation dates

I recently moved home from North London to South London, and decided to carry on with Virgin Media. Big mistake.The initial installation date was 1st April 2024, so far I have had already 2 installation dates cancelled due to “external work not being...

'Forbidden' message when signing into web email

Hi, I"ve started getting a two word "Forbidden Forbidden' Message when I try to sign into my virgin.net email account via a web browser (either Firefox on a Mac or Microsoft Edge on a PC). While I can still check emails at home with the Mail software...

Wi Fi not working.

Hi there support. I had a power cut this evening and my router reset. However, since then, the Ethernet has been fine, but the WiFi now fails to authenticate my phone. I have subsequently tried to reset the router, but that has failed to solve the...

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