QuickStart, set up and connections
Installing and configuring your kit
3586 PostsActivity in Broadband
Unstable broadband connection
I have had years of totally reliable connection with Virgin Media until about 3-4 weeks ago. Since then I have been experiencing 'reliably unreliable' connection, with reduced bandwidth and dropouts tending to occur morning and evening. A VM engineer...
Switching / changing primary account holder
I would like to change the account holder name on our Virgin media account from my mother’s name to mine so I can then change the Direct Debit to my bank account and generally be in charge of the account. My mother has the primary account and curre...
Wifi Pod constantly blinking blue
I’ve begun having issues with my broadband on the lower floor, upon plugging in my Wi-Fi pod is just continuously flashing blue. I have reset the hub, switched off the pod, moving the pod to same room as my hub.Regardless, it still starts with green ...
Resolved! Can receive but not send emails
We have used ntlworld.com email addresses for many years- generally without any real problems.However a couple of days ago we discovered that we could receive, but not send, emails.Anything we want to send just goes to the Outbox on the sending devic...
Hub 5 constantly drops out in modem mode
We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...
Resolved! Blink Sync 2 Module not connecting
Hi everyone,Newby here.I've just had a new cable installation with M125 and Hub3 router and I've been steadily getting all of my devices and Smart/IoTs connected (about 25 in total). The only one remaining is the Blink Sync 2 module for my security c...
critcal warning router status
criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;...
Hub 5x Questions - 2024
Hello,Just signed up for 2Gb and have some questions regarding the router, most answers are from last year so keen to verify current position.1. Where is modem only mode? Is that available yet as alluded to? If not, any ETA? 2. Is the WAN port on 5x ...
External brown box cover
Hello, I am not a VM customer but I have an external brown box on the wall of my new build home.I notice the cover has come off and is nowhere to be seen. The wiring is now exposed. I would like to get the cover replaced so any help / advice would be...
XGS-PON Gig1 Symmetrical upload speed addon
Has anyone had any luck adding the symmetrical upload speed addon to existing XGS-PON Gig1 package?Been on with support @ 03454541111 for 50 mins and they're struggling with it, advisor said I'm the first XGS-PON customer she's had.. Just having to e...
