Broadband

low device signal strength on Hub 5

So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...

Hub 5x - connection dropping constantly.

I joined VM on 11 Mar 24. It has been 1 thing after another in the 36 days since.First of all the engineer arrived and told me he couldn’t install at the rear of my home as “ he didn’t have enough cable “ then he said that I couldn’t use my own TP Lo...

1gig broadband virgin media

Is there a benefit for latency with the 1gig broadband virgin media?Does it use docsis 3.1?

My secondary email as vanished

So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it ...

Terrible Service

We signed up to Virgin Media on 31/10/2024 and asked for our installation date to be January as we hadn’t yet moved into the property (we were renovating). Our installation date has been pushed back continually to the point where they are now saying ...

SMTP not working on all email Accounts? (Can't Send emails, only receive)

Hi,I'm having problems sending email, IMAP is working fine so I can receive ok but all of a sudden SMTP has stopped working on all my Virgin Media email accounts so all email is stuck in the Outbox.Anyone else having this problem and are Virgin Media...

Internet keeps cutting out on wired ethernet connection.

On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via et...

IP Address apparently blocked and according to second line technical help only three options to resolve

Hi, after not being able to send email all day I called the helpline and was passed to a back office for second line tech support which was not in the UK. I was told it was that my ip address was blocked,as a result i cannot send email from outlook i...

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...

Install + Account Questions

Hi, I registered to join Virgin back in November 2023, there were some issues and the install had to be cancelled. Fast forward to a few weeks ago and I tried the sign up again, this time over the phone. Everything went through fine and I've had seve...

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