Broadband

Awaiting POD 4 weeks

I have been awaiting POD for 4 weeks I have been informed one hand been ordered 4 times not one has arrived I have telephoned numerous times complained three times still not arrived discussing customer service been lied to and refused names of staff ...

Wired connection slower than WiFi

New to Virgin, got 1gb package with Hub 5. Got my PC sitting right next to router and using wired connection. I'm only getting half the speed compared to the WiFi. Thought it was because I had cat5e cable, upgraded it to cat 7 and it's made no differ...

Primary account login

The first email address I had was a ntlworld.com address, which always used to be the primary account. This isn’t recognised when I try to view my bills. Neither is the first virginmedia.com I created. I’ve different emails for different things, but ...

Hub 3 in modem mode showing on WiFi

Hi, I have just upgraded my WiFi and put the hub 3 in modem mode. It was all easy enough and is working fine. However I'm still seeing the Hub 3 as a WiFi network. Even forgetting the WiFi still has it showing as an available WiFi network. I can't ...

NTLworld email accounts cancellation

I have 2 old NTLworld email accounts which didn’t get deleted when I cancelled my virgin media account some years ago. My main NTLworld email account associated with my virgin media account was deleted after I cancelled my virgin media account but th...

Moving Wall Socket

Hello,I was wondering if it would be possible to move the wall socket that the router/hub plugs into another room?If so, how would I go about doing this?Thanks

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the

Hello,I'm having a problem with intermittent connection. I've been having this issue for a long time and had engineer booked twice but it did not solve the problem. They checked wall socket, replaced router and recently after raising a complaint and ...

Texts to Return Set Top Box - Box has not changed!

Hi there.A couple of months ago I downgraded my package to broadband (as I no longer have a landline and have got rid of the tv).I was not sent any new equipment.A week or so later I was sent a postage box in which to return my set top box, but obvi...

Resolved! SYNC Timing Synchronization failure - Loss of Sync

Hi All, first post here, and its for syc timing errors. this issues started a few days ago , the internet was cutting out and then coming back. i have rebooted all the kit. switched it off for 10 mins and then turned it back on etc etc. still getting...

Re: red light on virgin media hub

Hi. I am currently having the same issue and have tried the troubleshooting. Is there anything else I can do?

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