Broadband

Can someone please help me order a pod

Just had an engineer out and he's told me to order the Pods. Ring VM after a load of faffing she tells me she can't order them and I have to use the Connect app. So I've done the scan and it said I need to order one. Can I find anywhere to blooming o...

Unable to complain to Virgin Media as a non-customer

Virgin Media visited my house when I wasn't there and put a cable through my garden and path - damaging my path and filling the channel with cement. They also put a box on my wall. My house is being sold and the future owners ordered the cable for wh...

Hub 4 White light flashing on setup - Still flashing after 1 Hour

My new hub 4 arrived Today, and I've connected everything at the back, switched it on etc. The light is flashing white, which I'm aware it does while booting up. However the guide says to leave it for 30 minutes for the connection to stabilise but it...

When will it be live

Virgin media have installed cable down our road for over 4 months now, we have the little black virgin stamped boxes on the ground outside but we still cannot see any packages on the Web, says not in your area yet? We are getting close to the end of ...

My router is broke by accident ,I need a new one but I don't know where to report it or order.

I wrote about 2 months ago about a broken router, unfortunately I have not received appropriate help so far and I have been without the Internet for 2 months even though I have paid the bill, I am asking for a quick answer and help.

New Router with renewal?

Hello!I'm a returning Virgin customer, and recently, my router (Hub 3) has started to show signs of overheating (an Orange/red light consistently on the front of the router, along with the top being warm).This comes just in time for a contract renewa...

Hub 5x - connection dropping constantly.

I joined VM on 11 Mar 24. It has been 1 thing after another in the 36 days since.First of all the engineer arrived and told me he couldn’t install at the rear of my home as “ he didn’t have enough cable “ then he said that I couldn’t use my own TP Lo...

Lost access to websites based in China !!!

I also started having this issue some time last week. Websites based in mainland China stopped working for me, it was working fine before.I've called the technical support but couldn't fix it ！！！

Extending Virgin Broadband Contract for Short Term: Options?

My current 18-month contract with Virgin Broadband is set to expire in mid-June this year. Since we are planning to move house in July or August, we will definitely need a stable broadband connection until then. Is it possible to extend my contract b...

Sudden drop in SamKnows RealSpeed to router

https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...

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