QuickStart, set up and connections
Installing and configuring your kit
3546 PostsActivity in Broadband
Resolved! Moving router
Hi, My broadband/wifi router was installed upstairs years ago in what is now an inconvenient spot. I would like it moved downstairs. What's the easiest way to book an engineer to do this please?
Old Virgin email account hacked
Hi. I have a Virginmedia email i have been using for around 7 years. Because we took out a new virgin account under my wife i no longer able to log in to my virginmedia account. My question is my virgin email account seems to have been hacked but i c...
Returning equipment issue
I've been wanting to return the kit since November last year. Recieved a box which none of the Yodel shops wanted to take back because they were looking for another barcode not just the one on the box. So I ordered another box. Same thing happened. N...
complaint - broadband installation
we can use some suggestion here regarding the broadband installation. contract signed on 9th Feb 24 with agreed installation date: 11th April. no one turned up on the day, call the number: 0345 454 1111. after 40 mins of investigation, we were advise...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
I need a wifi pod
Same story as a lot of people…I am a volt customer on 500Gb broadband and have dead spots in my home.. in some rooms I can barely even connect to the router let alone maintain a decent speed…my ring video doorbell at the front door often can’t do its...
Resolved! Virgin Hub 5 or 5x - modem mode or WiFi off
So I've joined Virgin media. My fixed line speeds locally have been 15mbs and so I've been using 5g broadband via Three with good speeds, however their network is pretty unreliable. I believe I'm getting FTTP via XPON, there's a large black box on th...
Resolved! Delete old email account.
I am no longer a VM customer but have an old blueyonder email that is still live, this keeps being hacked, how can this account be deleted.
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...
Re: Devices only connect to the WiFi pod and not the hub
Could the fix be shared please? I seem to have a similar issue. Where devices further away connect to Hub, devices close to hub connect to pod. Its all gone vice versa recently. Surely devices should connect to the closest signal.
