QuickStart, set up and connections
Installing and configuring your kit
3535 PostsActivity in Broadband
Sudden drop in SamKnows RealSpeed to router
https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...
Unsecured external cable connection
External cables are not protected and are not in a virgin box. Due to this, they were accidentally cut whilst gardening. Shouldn’t they have done a protected cable installation to a virgin box? I noticed my neighbours have bt and g-network boxes.
Resolved! Outlook SMTP SSL Error
I am using a very old e-mail client Outlook 2010 but until today have had no issues sending / receiving mail. However today I get this:"0x800CCC1A " your server does not support the encryption type you have specified"I wonder if some new requirements...
Outlook e-mail error (0x800CCC1A) :
Was working fine until yesterday but now getting the following error message when I try to send an email from Outlook using my virginmedia.com account Task 'Bernard - Sending' reported error (0x800CCC1A) : 'Your server does not support the connection...
Blueyonder not sending e-mails
Can anyone suggest why Blueyonder is not sending some of my e-mails, even when I am replying to ones sent to me. They are being routed to my drafts folder. There is no problem when I use my i-pad
Resolved! STILL can't log in to Apple 'Mail'.
Hello.I have just followed recent VM mods (31-08-2021 09:47) but when I attempt to update my passwords in 'Mail' the window tells me it can't verify account or name.I have tried to update the password a number of times following the https://www.virg...
Connection is unusable, but status says no fault
"Our tests show that your broadband and Hub are online and working. If you need help reconnecting your devices, or if you’re still experiencing an issue, tap a help option below."OK, except that on any service, YouTube, ITVx, whatever, WiFi or wired...
Upgrade query
Hello If I upgrade from a 500mb to a 1gb internet connection do I get supplied with new a modem/router and wi fi pods? I presently have a Hub 3 modem/router and 3 white wi fi pods Thanks in advance for any information supplied John
Intermittent Drops Before and After Receiving New Hub 3
Hey all,Got a new hub as it was (seemingly) turning on and off -- got a refurb hub delivered (very quickly, which was impressive) and issue remains. Don't want to call an engineer out for an issue I can't replicate. Service status shows no issue in a...
changing user names for two email accounts
Hi Anna8, I am in the same position as yourself, quite a dilemma.Did you go for this and if so was it successful?Iam with VM and I cannot set up a new account on a new PC as it will not accept my password.I can still send and receive emails on my old...
