QuickStart, set up and connections
Installing and configuring your kit
3589 PostsActivity in Broadband
Re: Missing cable box cover
I have also lost the brown box cover (presumably in the recent storms) and the wiring is exposed. We do not subscribe to Virgin but I still need to get it replaced. I have not been able to find a replacement online. Help would be much appreciated.
Pod issues
Looking for help if possible. Had 1 white pod then upgraded to the 1gb speed ordered another pod, was told it would be the black one which would work better for placement having the cable but was sent another white pod. Was told to send the white one...
WiFi pod order one
Good afternoon I’ve been with virgin for about a month now I have volt 1gig fibre package I get wifi max included in this. I done a scan the other day I got like less than I’m suppose to when I go to order wifi pod it won’t let me online says I need ...
Lag and poor connection for past few weeks
After a whole load of problems last summer that took months to sort, problems are now back.1Gig Superhub 5Packet loss, lag, disconnetionsDL power seems way out, the engineer configured it so it would normally stay around 0-4 on all channels until the...
Resolved! Hub 4
Cannot get my VM Connect App to find my Hub 4.
Router not delivered!!
Hello, A friend has purchased a router for a self installation. Delivery date was set on the 10th of April, but nothing has arrived. This is incredibly frustrating as he works from home. Please advice. Thanks
Sudden drop in SamKnows RealSpeed to router
https://samknows.com/realspeed/ tests to my Hub 5x usually show download speeds of 1140-1142 Mbps (I am on the Gig1 Full Fibre package). However, since yesterday evening the tests to the hub struggle to achieve more than 250-300 Mbps. I have rebooted...
Resolved! LoS No Ranging Responce Received
ourselves and the neybours are getting a lot of LoS NRRRany reason and resolution for this please?Network LogTime Priority Description11/06/2023 10:30:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:...
Router Overheating
Router red light showing and hot to the touch. Broadband working on all devices. Switched on and off but to no avail. Wish I could speak to somebody at VM about this.
Moving router to different part of the house
Hi, I was wondering if there is a way to move my router and its connection to the wall from one side of the house to the other?
