Broadband

Turn off parental control

Hello. I cannot access the page to turn off parental controls. It says that it is a problem on your end of things. Could I have some support for this please?

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...

Moving the wall box/socket

Good evening all. We have a little issue here with the box attached to the wall that feeds the HUB.We have a new piece of furniture that we'd like to fit into an alcove that will give us more room and storage. Thankfully from wall to wall it fits per...

Connection - latency and reliability issues

Good afternoon, I’m hoping someone can help - lately we’ve been having severe reliability and latency issues with our connection. Even on Ethernet, the ping spikes up to 150ms and is incredibly variable, making it difficult to play games. Even using...

Move Virgin wall socket

Hi I’m also wanting my wall socket moved after just having an install and finding it’s not in a good place for the dog and the baby…. Can I get booked in please thanks.

HUB3 Red Light

Hi,For the past 2 months my hub 3 has been showing a red light, the connection seems fine, speed tests look normal, and the online hub test shows no issues.I have done multiple pin hole resets and as suggested I unplug it when I’m asleep or out of t...

Red light on super hub 3

I have had a constant red light since the 12/04/2024 I have internet but its intermetantI have tried several times to reboot reset using the brouser and reset buttion and checked my servcies onlinethe hub feels slightly warm, and very well ventalated...

Virgin upgrade works has messed up power levels

Hi had some work on my local network done today as it says it was doing upgrade work to improve the services, But after being down for half the day when the hub came back online I saw the power levels are way out if sync now. The downstream before wa...

When will it be live

Virgin media have installed cable down our road for over 4 months now, we have the little black virgin stamped boxes on the ground outside but we still cannot see any packages on the Web, says not in your area yet? We are getting close to the end of ...

Supposed closed account

So like a few others on here, I had a virgin media account that was closed a few years ago... however now I'm getting messages to my mobile telling me that email address is being used to recover passwords for Facebook, instagram, humble bumble, tinde...

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