Broadband

Hub 5 constantly drops out in modem mode

We had a hub 5 installed a few months gonas the old hub 4 constantly kept failing. However just lately we are having excessive dropouts all day and night. we have it in modem mode as have some devices that won't work as they need 2.4.ghz we have a n...

Hub constantly dropping connection.

HiRecently my Hub 3 has repeatedly dropped connection, everything is affected, I have repeatedly tried to run service checks, They come back with responses saying come back in 23 hours, if there’s still a problem we will be in touch.I have restarted ...

VM Connect app

The app keeps showing in can not connect to my Hub 4.Any ideas what I can do to rectify this.

Resolved! Internet keeps dropping in and out

HiI've been having issues for the past 3 days now where the WiFi keeps dropping. There's no issues in my area and an engineer is coming out to look at it but I'm wondering if the issue is potentially the main plug that gives the modem power? Or could...

Resolved! Can't disable SSID broadcasting on Hub 4 (option greyed out)

Hi All, recieved Hub 4 (replacement for older model) and plugged it in yesterday to set up.Once in the advanced settings, went to disable SSID broadcasting and the option was greyed out so unable to do so.Has anyone been able to found a way to disabl...

Resolved! I would like my old NTLWORLD email addresses deleting please

I have 3 old ntlworld email addresses that I would like deleting please. They are not linked to my current Virginmedia account so can't do it there. I have tried to log into the old account but my password does not work.

Email not working since 15/04/24

Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail. For me, I get: 16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - ...

Resolved! server unreachable on e-mail

I have been getting the server unreachable on my ntlworld.com accountan idea what is causing this and solution if any

Help! Secondary email disappeared

Me again sorry!My secondary @ntlworld email account has disappeared, it's not even showing up on the primary account?Up until I reinstalled email client I could send/receive (just no access to webmail)?I've tried accessing from webmail but just stuck...

I changed my NTL email password but it hasn't changed in Outlook and still works there

Hi so here is the problem I am facing, recently I had a trojan attack on my PC and had my Outlook account compromised, whoever did this gained access to my NTL email address and password, since then I have had numerous emails daily signing me up to a...

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