QuickStart, set up and connections
Installing and configuring your kit
3548 PostsActivity in Broadband
Hub 5 loses connection,
my Hub 5 has lost connection about 4 times in the last 48 hours, white light on front goes out and power supply still has a green light so no issue with plug, I have to restart the Hub 5 and all is well with the White light back once rebooted, howeve...
low device signal strength on Hub 5
So, having rebooted my Hub 5 following a broadband upload speed boost, I ran a network check on the hub and was told there were WiFi Issues. The upshot is that two devices were flagged as "The device has low signal strength, please move it closer to...
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
SMTP Outlook / Windows Live / Windows 7 / SSL Problems - WORKAROUND
Thanks to Snoopdog for finding this but it seems that if you just use SMTP port 25 with no encryption (no TLS or SSL) then finally we can send e-mail again.Previously SMTP without SSL on port 25 was unsupported. However, now it is! How strange. That ...
Email dead from this morning
I cannot send or receive emails from my 2 addresses @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...
Virgin HUB 5 suddenly appears to be blocking Ring Doorbell and PodPoint charger?
Sorry for the vague title, but I don't really know what the issue is and it's driving me mad! I've had the HUB 5 with 1 additional 'Pod' and it's been fantastic, no issues at all. Then all of a sudden this week something changed that has interfered w...
Intermittent Drops Before and After Receiving New Hub 3
Hey all,Got a new hub as it was (seemingly) turning on and off -- got a refurb hub delivered (very quickly, which was impressive) and issue remains. Don't want to call an engineer out for an issue I can't replicate. Service status shows no issue in a...
Wi-Fi signal
Hi, I have a few black spots in my hose where the WiFi signal is very weak . I have tried doing the speed test thing in the virgin media connect app , but because the WiFi signal is so weak in the rooms the app keeps saying you are not connected to ...
Virgin Media Hub 5 Blocking Slack Application
Hi All,Since Monday for some reson my Virgin Media will not let me connect to anything 'Slack' related. This includes the website, mobile app, and desktop asp. I use Slack for work so its become a real pain. I have tried using the same laptop on a di...
Second failed pre-install
I was supposed to have my pre-install today, second attempt, and as you can guess no one has turned up. Even though I was assured by customer services that it would happen today, quote "I'm personally apologize you on the delay, John! I will have thi...
