QuickStart, set up and connections
Installing and configuring your kit
3546 PostsActivity in Broadband
Email dead from this morning
I cannot send or receive emails from my 2 addresses @ntlworld.com.I'm using Windows Live Mail 2012 with Windows 7 (I know it's old but has never been any trouble).Webmail is working fine.Here is the error message:Unable to send or receive messages f...
Resolved! Wifi router light permanently on red.
Hi,My Virgin wifi router permanently displays red rather than white/yellow. Router is working and and devices are connecting.Have tried switch off/on and manual/online reset etc no change.Understand that there were issues generally in my area (12) wh...
Email log in problems
I had an issue accessing my email account a couple of weeks ago (using Safari on an iMac) - went through the process of resetting my password using a non virgin email account which sorted things out. However, I was then using a password generated by...
Virgin Media Hub 5 Blocking Slack Application
Hi All,Since Monday for some reson my Virgin Media will not let me connect to anything 'Slack' related. This includes the website, mobile app, and desktop asp. I use Slack for work so its become a real pain. I have tried using the same laptop on a di...
Some sites not accessible since 16/04
Hello,starting yesterday morning, some websites are not accessible, the most important one being the home of the JIRA app, atlassian.net.This would be the most important one, and is really affecting me since I heavily use it work, and I work from hom...
Intermittent high packet loss with broadband connexion loss
I’ve been getting my internet through cable for more the 27 years originally with Telecential, via all the intermediate providers to Virgin Media. Once originally set up, it has mostly been reliable except for a few area outages from time to time. Un...
Broken outside box
This is the state of my outside Virgin media box. Next door have removed their large hedge and now this mess is on view on the front of my house. The cable is also on show on the street. How do I get this fixed please?
Network Routing Issue
Hi,I believe there is a routing issue with the Virgin network which is preventing me from accessing my work e-mail. I am trying to connect to 'id.nordcloud.com' but the connection times out. This problem only started today and has been working fine f...
Hub Speed test
I am a new customer trying to test hub speed using the app, keeps saying unable to test hub speed ?
Resolved! Virgin Hub 5 or 5x - modem mode or WiFi off
So I've joined Virgin media. My fixed line speeds locally have been 15mbs and so I've been using 5g broadband via Three with good speeds, however their network is pretty unreliable. I believe I'm getting FTTP via XPON, there's a large black box on th...
