QuickStart, set up and connections
Installing and configuring your kit
3559 PostsActivity in Broadband
Rejoined virgin media and got sent a Hub3. How do I get a hub 5?
I left virgin media in January not long after I joined because the router they sent was absolutely dreadful (hub3).I’ve just rejoined on the higher volt package. £85 a month, 500Mbps, o2 sim, TV package etc, and on the website it shows the Hub 5.The ...
No incoming or outgoing mail since 15/04/24
Like many others on here with similar problems using Windows Live Mail on pcYour server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.Subject 'test'Serve...
My secondary email as vanished
So I was hacked in my email address 2 days ago none of the virgin media agents can help me, I had my networks account since I signed up 16 yrs ago, all the agents giving me different answers, my secondary account I always use and it’s gone to the it ...
Extremely unreliable and laggy Internet for ~1 month now
Hey, I have been experiencing extreme lag almost all day but especially from around 3pm onwards, All devices wired and wireless, usually all evening. Have done all the usual cable checks etc. Can't seem to get an idea of what is happening myself from...
Really bad lag past 2 weeks
Hi all.past few weeks I’ve had a really bad connection…to the point it is unplayable. I’ve had issues before with power levels and this feels similar if not worse. I’ll post my router network stats below.
Email not working since 15/04/24
Seems that there a lot of problems being reported since yesterday, 15/04/24, mainly concerned with the SMTP server for outgoing mail.For me, I get:16/04/24, 23:04:47: SEND - sending mail message(s) - 1 message(s) in queue16/04/24, 23:04:47: SEND - Co...
Resolved! Email not receiving with Outlook - connection error's
Been using Outlok for ages with no problems at all, then yesterday it suddenly stopped collecting emails along with the 0x800CCC1A error message.I can send but not receive mail.iMap works fine on my phone and Ipad.I followed other replies and set up ...
IP Address apparently blocked and according to second line technical help only three options to resolve
Hi, after not being able to send email all day I called the helpline and was passed to a back office for second line tech support which was not in the UK. I was told it was that my ip address was blocked,as a result i cannot send email from outlook i...
Internet keeps cutting out on wired ethernet connection.
On Monday 1st April, the internet was down for everyone in my postcode, it came back on 2nd April at around noon but since then my internet has been randomly cutting out on my PC every few minutes which is connected directly to the Hub4 router via et...
Ntlworld email disappeared
Ntlworld email has just disappearedall my sign ins are connected to this email so can’t log the issue , pay an outstanding balance on my O2 account or find any numbers or people to call.Does anyone know how to get email reconnected or where to go to....
