Re: YouTube Streaming Issues (General Information)

davidrobinsonfs · ‎02-06-2011

Virgin's Twitter no help, call india and find out...

@DDIGITALMEDIA Would be worth checking it with our tech team directly on 150/0845 454 1111 as we can't see accounts here. ^AF

I was able to use iPlayer without it being a blocky buffering mess. here's some new stats

Playing Top Gear on iPlayer

Test which is the best it's been recently for my 10mb line

brechtDebaene · ‎06-01-2012

I tried the following a few weeks ago. just to see how full of **bleep** VM really is...

I called an engineer, told him about the problems. He said there was no issue in my area and agreed to send me a new router.

after I got the new router, I installed it, of course nothing changed. I called again, this time the rep told me that there indeed was an issue in my area, and that the fix date is april 18th. (this is about 2 days after the first call).

Then my girlfriend called in again, 5 minutes later. All of a sudden there wasn't an issue in my area anymore

just to show that they will say anything they want to make you think they actually give a **bleep**

Beenom · ‎29-03-2010

Well he called me back, checked on speedtest.net that I was getting 50mbps and said he couldn't really do anymore.

He said to give it 5-7 days because I raised an issue on the 18th and that they're still looking at it. :s

At least he agreed with me that youtube streaming and surfing are the basics of internet useage and should be working right and he wants to get it sorted for me. I'm not hopeful tbh.

BT, Y U NO INSTALL FTTC IN W4?

davidrobinsonfs · ‎02-06-2011

No BT fibre in W7 either, the cuckoo estate where I am still has telephone polls and copperwire

Lovefilm worked fine on my PS3 for 15 min till I tried another film and it buffer crashed from lack of bandwidth

davidrobinsonfs · ‎02-06-2011

After that brief respite this afternoon the lack of bandwidth returned with a vengence this evening

Pathping Ethernet Wired Tests indicating packet loss

Packet loss to Lovefilm.com

C:\Users\David>pathping lovefilm.com -q 20

Tracing route to lovefilm.com [194.117.248.100]
over a maximum of 30 hops:
0 David-T43.Belkin [192.168.2.10]
1 wl.Belkin [192.168.2.1]
2 10.31.44.1
3 brnt-core-2a-ae3-1432.network.virginmedia.net [213.104.146.41]
4 brnt-bb-1a-ae12-0.network.virginmedia.net [62.253.174.53]
5 brnt-bb-1b-ae0-0.network.virginmedia.net [213.105.174.226]
6 195.50.91.129
7 ae-15-15.car1.London2.Level3.net [4.69.200.86]
8 tge-9-3-146.core-r-1.lon2.adaptplc.com [212.187.196.82]
9 85.133.16.1
10 ge-5-2.access13.lon2.adaptplc.com [85.133.21.114]
11 sainsburysdvdrental.com [194.117.248.100]

Computing statistics for 55 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 David-T43.Belkin [192.168.2.10]
0/ 20 = 0% |
1 0ms 0/ 20 = 0% 0/ 20 = 0% wl.Belkin [192.168.2.1]
0/ 20 = 0% |
2 --- 20/ 20 =100% 20/ 20 =100% 10.31.44.1
0/ 20 = 0% |
3 30ms 0/ 20 = 0% 0/ 20 = 0% brnt-core-2a-ae3-1432.network.virg
inmedia.net [213.104.146.41]
0/ 20 = 0% |
4 30ms 0/ 20 = 0% 0/ 20 = 0% brnt-bb-1a-ae12-0.network.virginme
dia.net [62.253.174.53]
0/ 20 = 0% |
5 25ms 0/ 20 = 0% 0/ 20 = 0% brnt-bb-1b-ae0-0.network.virginmed
ia.net [213.105.174.226]
0/ 20 = 0% |
6 30ms 0/ 20 = 0% 0/ 20 = 0% 195.50.91.129
0/ 20 = 0% |
7 35ms 1/ 20 = 5% 1/ 20 = 5% ae-15-15.car1.London2.Level3.net [
4.69.200.86]
0/ 20 = 0% |
8 30ms 0/ 20 = 0% 0/ 20 = 0% tge-9-3-146.core-r-1.lon2.adaptplc
.com [212.187.196.82]
0/ 20 = 0% |
9 35ms 0/ 20 = 0% 0/ 20 = 0% 85.133.16.1
0/ 20 = 0% |
10 38ms 0/ 20 = 0% 0/ 20 = 0% ge-5-2.access13.lon2.adaptplc.com
[85.133.21.114]
1/ 20 = 5% |
11 32ms 1/ 20 = 5% 0/ 20 = 0% sainsburysdvdrental.com [194.117.2
48.100]

Trace complete.

C:\Users\David>

And some connecting to netflix.com

C:\Users\David>pathping netflix.com -q 20

Tracing route to netflix.com [69.53.236.17]
over a maximum of 30 hops:
0 David-T43.Belkin [192.168.2.10]
1 wl.Belkin [192.168.2.1]
2 10.31.44.1
3 brnt-core-2a-ae3-1432.network.virginmedia.net [213.104.146.41]
4 brnt-bb-1a-ae12-0.network.virginmedia.net [62.253.174.53]
5 brnt-bb-1b-ae0-0.network.virginmedia.net [213.105.174.226]
6 popl-bb-1a-as7-0.network.virginmedia.net [62.255.81.237]
7 popl-bb-1b-ae0-0.network.virginmedia.net [213.105.174.230]
8 tele-ic-5-ae0-0.network.virginmedia.net [213.105.159.117]
9 tge10-3.fr3.lon.llnw.net [87.248.208.141]
10 tge7-2.fr3.lga.llnw.net [69.28.171.125]
11 tge1-2.fr4.lga.llnw.net [69.28.171.202]
12 tge14-4.fr4.ord.llnw.net [69.28.189.53]
13 tge1-3.fr4.sjc.llnw.net [69.28.172.77]
14 netflix.tge7-4.fr4.sjc.llnw.net [69.28.179.74]
15 xe-2-2-0-954.jnrt-edge01.prod1.netflix.com [69.53.225.26]
16 te1-8.csrt-agg01.prod1.netflix.com [69.53.225.6]
17 trynetflix.com [69.53.236.17]

Computing statistics for 85 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 David-T43.Belkin [192.168.2.10]
0/ 20 = 0% |
1 0ms 0/ 20 = 0% 0/ 20 = 0% wl.Belkin [192.168.2.1]
0/ 20 = 0% |
2 --- 20/ 20 =100% 20/ 20 =100% 10.31.44.1
0/ 20 = 0% |
3 27ms 0/ 20 = 0% 0/ 20 = 0% brnt-core-2a-ae3-1432.network.virg
inmedia.net [213.104.146.41]
0/ 20 = 0% |
4 39ms 0/ 20 = 0% 0/ 20 = 0% brnt-bb-1a-ae12-0.network.virginme
dia.net [62.253.174.53]
0/ 20 = 0% |
5 30ms 0/ 20 = 0% 0/ 20 = 0% brnt-bb-1b-ae0-0.network.virginmed
ia.net [213.105.174.226]
0/ 20 = 0% |
6 29ms 1/ 20 = 5% 1/ 20 = 5% popl-bb-1a-as7-0.network.virginmed
ia.net [62.255.81.237]
0/ 20 = 0% |
7 31ms 0/ 20 = 0% 0/ 20 = 0% popl-bb-1b-ae0-0.network.virginmed
ia.net [213.105.174.230]
0/ 20 = 0% |
8 25ms 0/ 20 = 0% 0/ 20 = 0% tele-ic-5-ae0-0.network.virginmedi
a.net [213.105.159.117]
0/ 20 = 0% |
9 28ms 0/ 20 = 0% 0/ 20 = 0% tge10-3.fr3.lon.llnw.net [87.248.2
08.141]
0/ 20 = 0% |
10 118ms 0/ 20 = 0% 0/ 20 = 0% tge7-2.fr3.lga.llnw.net [69.28.171
.125]
0/ 20 = 0% |
11 109ms 0/ 20 = 0% 0/ 20 = 0% tge1-2.fr4.lga.llnw.net [69.28.171
.202]
0/ 20 = 0% |
12 137ms 0/ 20 = 0% 0/ 20 = 0% tge14-4.fr4.ord.llnw.net [69.28.18
9.53]
0/ 20 = 0% |
13 190ms 0/ 20 = 0% 0/ 20 = 0% tge1-3.fr4.sjc.llnw.net [69.28.172
.77]
0/ 20 = 0% |
14 188ms 0/ 20 = 0% 0/ 20 = 0% netflix.tge7-4.fr4.sjc.llnw.net [6
9.28.179.74]
0/ 20 = 0% |
15 179ms 0/ 20 = 0% 0/ 20 = 0% xe-2-2-0-954.jnrt-edge01.prod1.net
flix.com [69.53.225.26]
0/ 20 = 0% |
16 176ms 0/ 20 = 0% 0/ 20 = 0% te1-8.csrt-agg01.prod1.netflix.com
[69.53.225.6]
0/ 20 = 0% |
17 181ms 0/ 20 = 0% 0/ 20 = 0% trynetflix.com [69.53.236.17]

Trace complete.

C:\Users\David>

Packet Loss to Youtube

C:\Users\David>pathping youtube.com -q 20

Tracing route to youtube.com [173.194.41.103]
over a maximum of 30 hops:
0 David-T43.Belkin [192.168.2.10]
1 wl.Belkin [192.168.2.1]
2 10.31.44.1
3 brnt-core-2a-ae3-1440.network.virginmedia.net [80.2.137.137]
4 brnt-bb-1a-ae12-0.network.virginmedia.net [62.253.174.53]
5 manc-bb-1b-as5-0.network.virginmedia.net [62.252.192.90]
6 tele-ic-3-ae0-0.network.virginmedia.net [212.43.163.70]
7 162-14-250-212.static.virginmedia.com [212.250.14.162]
8 209.85.240.61
9 72.14.238.53
10 lhr08s02-in-f7.1e100.net [173.194.41.103]

Computing statistics for 50 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 David-T43.Belkin [192.168.2.10]
0/ 20 = 0% |
1 0ms 0/ 20 = 0% 0/ 20 = 0% wl.Belkin [192.168.2.1]
0/ 20 = 0% |
2 --- 20/ 20 =100% 20/ 20 =100% 10.31.44.1
0/ 20 = 0% |
3 22ms 0/ 20 = 0% 0/ 20 = 0% brnt-core-2a-ae3-1440.network.virg
inmedia.net [80.2.137.137]
0/ 20 = 0% |
4 26ms 0/ 20 = 0% 0/ 20 = 0% brnt-bb-1a-ae12-0.network.virginme
dia.net [62.253.174.53]
0/ 20 = 0% |
5 31ms 0/ 20 = 0% 0/ 20 = 0% manc-bb-1b-as5-0.network.virginmed
ia.net [62.252.192.90]
0/ 20 = 0% |
6 36ms 0/ 20 = 0% 0/ 20 = 0% tele-ic-3-ae0-0.network.virginmedi
a.net [212.43.163.70]
0/ 20 = 0% |
7 80ms 0/ 20 = 0% 0/ 20 = 0% 162-14-250-212.static.virginmedia.
com [212.250.14.162]
0/ 20 = 0% |
8 38ms 0/ 20 = 0% 0/ 20 = 0% 209.85.240.61
0/ 20 = 0% |
9 --- 20/ 20 =100% 20/ 20 =100% 72.14.238.53
0/ 20 = 0% |
10 33ms 0/ 20 = 0% 0/ 20 = 0% lhr08s02-in-f7.1e100.net [173.194.
41.103]

Trace complete.

SebAshton · ‎20-05-2011

Issue Type: Video Streaming
Issue Start Date: 17/03/2012
Location: London - W6
Broadband Package: 30mb

NB: Not that it's a good thing but I'm glad others are experiencing this issue.

DominicLuxton · ‎06-04-2012

Issue Type: Slow youtube/video buffering, very poor web browsing. A lot of spikes and drops in download speeds.

Issue Start Date: not sure exactly but around the 5/03/2012

Location: London - W5

Broadband Package: 50MB

Link To Specific Issues: http://community.virginmedia.com/t5/Up-to-50Mb-broadband/YouTube-Streaming-Issues-General-Informatio...

Not much more to add than everyone else.

Connection is running at 50mb download but with a lot dropouts.

Seems to affect download more than upload speeds.

Customer support & help desk pretty much hopeless.

Anudeep_B · ‎23-11-2011

Hi davidrobinsonfs,

The UBR which handles your connection is currently suffering from very high utilisation, particularly at peak times. This has been raised to our network teams under reference F001953691. Work to resolve this issue is currently scheduled to take place on 23-MAY-2012 (although this may be subject to change).

We're very sorry for the inconvenience this has caused.

Kind Regards,

Anudeep B

Help & Support Forum Team

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

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davidrobinsonfs · ‎02-06-2011

Thank you for replying but that is almost two months away and I'm currently paying for service that does not work correctly and I've put up with it for a fortnight already and it's got worse than when I even first posted here about it. Been with you two years but I will probably put into motion a move back to my old landline service and another provider next week so I can get a fully working connection and stable speeds.

Damouz · ‎05-04-2012

So while you take 2 months months to sort out the problem, I expect you will be giving us all a full refund for this month for which you have been messing us all about and for the next two months too. As much as I appreciate your apology, it has taken far too long for you to admit there is a problem and an even more rediculous amount to fix it. Money back or I will cancel all my services.