Xbox Live connection - Breaking Bad

[andyggow2010]

Latest update this might take 48 hours to repair estimate close of business Wednesday

[eechiwawa]

Thanks for the update. I'm glad it's getting looked at, the useless Service Status page still says good service just like it did all last week.

[andyggow2010]

Calling network faults before 5 for update

[andyggow2010]

Everybody check upload speeds vm say fixed but I checked nothing changr

[andyggow2010]

They say everything now ok but it not

[icenoodle]

Haven't been home to try yet, I'll let you know if mine's any different when I can.

[andyggow2010]

Well i have a major update that the inform faults gave that is was sorted was wrong.  Also if you call it cant be found because for some reason it not on the outage system.  The reason it not on the service status page is because it needs to be on there to be on the outage system also.  Now a nice guy who spent over 2 hours with me to find it confirmed there is a network fault and i have got the name of the senior enginner in charge of the fault.  Obviously i cant give his name out on here but the technical support advisor confirmed he emailed the senior enginner and the technical support advisor comes in at 2pm tommorrow and will call me.  No point in calling virgin media as the information is not in the right place. Thanks to the technical support advisor persistance or virgin didnt know what to do.  So i would say wait till tommorrow i will give you a further update

[ScottMorris]

Thanks for keeping on this, Andy.

Just to confirm, everything is still borked here too.

[andyggow2010]

Hi Scott no problem because they was trying to tell me there was no fault logged but didn't give in. Once resolved everybody should contact virgin for compensation for loss of service

[eechiwawa]

Just to let you all know, still the same situation here too. Cheers for the update.