Whats your view on this?

[Morley04]

Iv'e just recently moved from my Ambit300 to the all singing all dancing Super Hub!

But have noticed since moving over that I now have these issues and Iv'e switched to modem mode.

Ambit300

Pings 12ms

Instant web loading

Very consistent 

S/Hub

30+ms

Pages dont always load and require 2/3 refresehes 

Not very reliable

anyone else have these issues ?

[Benjamin_T]

Hi Morley04,

Are the results you posted when in normal mode or modem only mode?

If in modem only mode do you have a router attached?

If in normal mode are you using a wired or wireless connection?

[Morley04]

Im using Moedem mode connected directly to device ( pc ) some times web pages fail to load or just time out really frustrating

[Mark_Wilco]

Hi Morley04

The UBR which handles your connection is currently suffering from very high utilisation, particularly at peak times. This has been raised to our network teams. Please check back in a few days for an update.
We're very sorry for the inconvenience this has caused.

[Morley04]

So does that mean there is a fault ref? and an estimated fix date.

[pippincp]

They'll let you know the fault number and estimated fix date in a few days. They have to await a reply from the networks team.

[Benjamin_T]

Hi Morley04,

The issue has been passed to our Design Team but we are currently waiting for an update.

[Morley04]

Design team ? surely this should go to your network team so the can add more capacity?

[SamKnows]

The design/planning team have to decide what to do. Its not simply a case of a network tech visiting a box adding a bigger amp and bobs your uncle no more problem.

[Morley04]

I see I was just wondering what the design team did hope it gets sorted soon as I cant be doing with dropped sky calls and slow internet at peak times. I look forward to your response about the issue and ill check back within the next week or so.