on 16-01-2011 20:32
We have a Vodafone Sure Signal which we have been running off our 50mb service for over 6 months without a hiccup. Last weekend the Sure Signal no longer connects to Vodafone. I have been in contact with Vodafone who claim they have checked all the usual things they check at their end, and their system is telling them there is a problem with the connection at the ISP level.
Is there anything I need to do, or anything Virgin need to do, to get my Sure Signal working again?
on 17-01-2011 16:25
Is anyone from the Virgin team able to help me out on this issue?
on 17-01-2011 16:56
You have to give them 2-3 days to reply. You could call in on 0800 052 0431. Morning is best.
on 17-01-2011 18:24
Thanks for the reply!
I shall wait for a response on here. To be honest, I can't see why Virgin would all of a sudden prevent access to this, and will likely have to go back to Vodafone. Just want some confirmation here.
on 17-01-2011 22:11
Just as an FYI.
I have one of these Vodafone devices up and running OK on my 50 Mbps connection.
Not too sure that the problem is with VM unless it is something local to your topology (can't think what that could be either).
on 20-01-2011 09:55
As the sure signal is not a product we offer. Our support is limited on these products. We have not changed anything that would affect this and do not block any ports. Hopefully another user who has the equipment or a similar set up may be able to offer some advice.
on 20-01-2011 10:00