Unstable, slow connection between 17:00 - 0:00

[andy78]

Hi All,

From reading these forums and various other places around the net it seems I am not alone in having an extremely poor connection between the hours of 17:00 - 0:00/01:00 and pretty much all day at weekends.

I cannot watch more than a few seconds of a YouTube video, online gaming is impossible with huge lag spikes, and sometimes web pages will not load at all.

I have to say the service has been perfect up until about 1.5 weeks ago, I am in the SK8 area if that makes any odds, although this problem appears to be affecting people all over the country. It still is perfect all day long until what I can only guess is the masses getting home from school/work and jumping online.

I've had the day off work today so have done some speedtests where I can to try and show the pattern, you can see the time I ran the tests in the top right corner of each image:

 

 

 

 

As you can see the speeds are really stable and fast during the day, but after 17:00 it is literally all over the place and that is the time when I am home from work and want to use the connection most. Today was actually a good day, over the weekend the speeds would drop under 1MB/s for most of the time.

My question is, is there anything that can be done? I don't mind being paitient if infastructure is being upgraded or planned to be upgraded as long as you guys are aware of the situation and are doing something about it. I don't mind if speeds drop during heavy usage hours, the thing I do mind is the unstableness of the connection, particularly for online gaming, it really is unusable for this in its current state.

Sorry for the long post I just wanted to give as much information as I could, I will also reply below with my router stats.

Thanks for reading.

[andy78]

Connection

Startup Procedure Procedure Status Comment Acquire Downstream Channel 298750000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 50 55616000 Kbits/sec 298750000 Hz -8.2 dBmV 36.0 dB Hybrid Locked QAM256 49 55616000 Kbits/sec 290750000 Hz -8.2 dBmV 35.6 dB Hybrid Locked QAM256 53 55616000 Kbits/sec 306750000 Hz -8.2 dBmV 36.0 dB Hybrid Locked QAM256 54 55616000 Kbits/sec 314750000 Hz -8.2 dBmV 35.9 dB Hybrid Locked QAM256 55 55616000 Kbits/sec 322750000 Hz -7.8 dBmV 36.9 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 2 20480 Kbits/sec 35800000 Hz 53.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow Downstream(0) SFID 5988 Max Traffic Rate 53000000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps

Primary Upstream Service Flow Upstream(0) SFID 5987 Max Traffic Rate 5140000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort

Current System Time:Mon Nov 28 22:54:29 2011

[tuexnovia]

Mate this is what VM does, and therefore I'm leaving...

http://www.youtube.com/watch?v=dWV0oxfsGS4

1Acceptable use policy: Acceptable use policy applies. Traffic Management operates from 4pm to 9pm and 10am to 3pm to ensure a consistent user experience.

JAAAAAAAAAAAAAAAAAA THIS IS A SHAME.

They will tell you not is because you are downloading a lot etc... and is not so.

And not even the hours are correct, because they limit my connexion between 17:00 and 01:00 believe it mate... I'm so fed up of this they could be the best company but for this they are not, and a lot of people are very sad of this we are in overclockers.co.uk talking about it.

[Ray_M]

Hi andy78,

I'm unable to locate your account via your posting IP address so please respond to the private message I have sent you and we will look into this.

Regards,

---

Ray Miranda
Help & Support Forum Team

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[andy78]

Replied Ray,

Thanks

[andy78]

Hello,

It's been great for the last few days however this morning was pretty bad again

And again this afternoon:

Could you check my power levels again?

Thanks.

[PatrickF]

Hi andy78,

I've checked the overall connection, both locally and regionally and have found nothing currently. However, as you mention the problem occurs after 5pm, I will check then and report back to you.

Kind Regards,

Patrick