Super ' mega-blooper' Hub

[Sephiroth]

You make a good point, SJ. Judged on internet alone, BT Infinity gives VM a serious challenge (for those near trhe cabinet!).

But add the TV / Tivo and the value add amounts to something.

[albert_bluml]

Another "happy" VM customer here.

Issue: SuperHub needs restarting every day due to low speeds.

SuperHub changed 5 times. Engineers came 3 times. No resolution.

My post:

http://community.virginmedia.com/t5/Up-to-50Mb-broadband/50Mbit-amp-SuperHub-Slow-download-speed-OK-... 

[Runedog]

The addage "If it ain't broken, don't fix it" comes to mind here!

After my first installation of the Super Hub(?) which I installed myself, I had to contact tech support due to the fact the 'hub' would not work after an hour. Five days later (admittadly, it was an holiday weekend) a technician arrived and said he was change the hub.

The hub was changed but. alarmingly, hetold me that Virgin Media did not always supply new hubs but many were reconditioned units!!!

After my hub was installed I linked my BlackBerry phone to the device so I could receive emails wirelessly. I now find I have to reset (reboot) my hub every other day because the wireless connection on my phone stops working!

When I had the old USB modem plus my Belkin router I had NO issues at all/

A very dissapointed Virgin broadband customer.

[lwickham]

Agreed, although i will also state, that yet again they have oversold their lines and that is also causing a problem for a lot of us aka "High Utilisation"

[Sephiroth]

@ Runedog

You'll be a more satisfied VM customer, albeit slightly out of pocket, if you go to modem mode (utterly reliable) with your own decent wireless router.

[full-frame]

Another user fed up with the 'Super' Hub.

We were experiencing a flawless 20mbps service with our previous Netgear Wireless N hub and only upgraded because we were told that we wouldn't be able to enjoy the benefits of the double-speed upgrade without a SH.

Two replacement hubs later and we're still experiencing, resets drop outs etc...

[Sephiroth]

Sorry to be banging on about modem mode, but what's wrong with attaching your Netgear router to the SH to get decent wireless?

If your router hasn't got the WAN-LAN throughput, just use it for wireless, turn wireless off on the SH but use it in router mode. It should remain stable (i's what I'm doing at the moment for latency measurement reasons). I'll go back to Modem Mode soon.

[full-frame]

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Sephiroth wrote:
Sorry to be banging on about modem mode, but what's wrong with attaching your Netgear router to the SH to get decent wireless?

If your router hasn't got the WAN-LAN throughput, just use it for wireless, turn wireless off on the SH but use it in router mode. It should remain stable (i's what I'm doing at the moment for latency measurement reasons). I'll go back to Modem Mode soon.

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It's a Virgin Netgear Wireless N hub, there is no input available from a modem. I have an old Belkin router which I've attached to the SH and while it solves the reliability problem, it cuts the speed down to 10mbps which defeats the object. I can see I'm just going to have to give in and buy a wireless router.

[BigSid]

Another SuperFUB victim here. Had the 10Mbps service with one of the old modems, ran absolutely fine for years. Upgraded to 50Mbps and new SH and now I get:

Regular wireless outages (reboot required)

Latency spikes

Jitter

Packet Loss

[Sephiroth]

Modem mode and own router fixes this. At a cost, though.