Speed, Ping and Jitter again

[jrfrost]

broadband connection is terrible again speed down and ping jitter making online gaming is practically impossible.

Goes like this more often than not at the moment.

Tracert result

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

1 70 ms 15 ms 86 ms 10.141.104.1
2 30 ms 20 ms 16 ms leic-core-1a-ae3-2381.network.virginmedia.net [82.3.33.93]
3 31 ms 123 ms 36 ms leed-bb-1a-as8-0.network.virginmedia.net [213.105.172.17]
4 149 ms 18 ms 31 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
5 102 ms 46 ms 58 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
6 42 ms 117 ms 19 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 23 ms 48 ms 49 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 15 ms 210 ms 143 ms 212.58.238.129
9 15 ms 16 ms 45 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Modem stats

Startup Procedure Procedure Status Comment Acquire Downstream Channel 315000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 220 55616000 Kbits/sec 315000000 Hz -3.2 dBmV 40.6 dB Hybrid Locked QAM256 217 55616000 Kbits/sec 291000000 Hz -2.2 dBmV 41.4 dB Hybrid Locked QAM256 218 55616000 Kbits/sec 299000000 Hz -2.5 dBmV 41.0 dB Hybrid Locked QAM256 219 55616000 Kbits/sec 307000000 Hz -2.8 dBmV 41.2 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 57.5 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow Downstream(0) SFID 6626 Max Traffic Rate 53000000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps

Primary Upstream Service Flow Upstream(0) SFID 6625 Max Traffic Rate 5140000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort

Not sure what i can do about it, the connection used to be great but has got worse over the last few months and sometimes it gets unusable.

J

[zootlewurdle]

Your downstream power is a tad too low and your upstream power is too high.  So that's the first thing to address and to do that you'd need to phone VM and poke them into sending out an engineer.

If the problem persists, and it's bad at evenings and weekends, then chances are it's a utilisation issue which only the forum techs here could say for sure (and it will take them 3 to 7 days to see this thread so long as it is not bumped).

[Graeme_H]

Hi Jrfrost,

As Zootlewurdle said the local power levels are off.

I have sent you a PM regarding this.

Regards,

Graeme Halvorsen
Help and Support Forum Team 

[jrfrost]

Engineer vist, changed tap on cabinet, upstream power level now 50dBmV

Thanks for the help

[jrfrost]

After a few days of testing online gaming is useless, powerlevels are fine but packet loss and ping are a complete joke What's the point of paying for a premium connect when it's practically unusable half the time

[zootlewurdle]

Can you post a ping graph that shows an entire day?  Ideally a weekday.  Idea being to see if the connection looks 'normal' during daytime hours and then goes horrific in the evenings.  That would then suggest utilisation.  Bit disappointing that wasn't checked by the forum tech in their first response.

[jrfrost]

For sum reason the quality monitor never shows the whole day (shows 100% packet loss) even though the modem is on all day.  The respond to wan pings box is definately ticked.

This the graph from yesterday, this looks good compared to previous days.

[Ralph_R]

Hi jrfrost,

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.

[Mark_Wilco]

Hi jrfrost

I have just checked the network segment to which your superhub is connected. I haven't seen any problems over the last few days.Mypings in are all low, there are some utilisation peaks during peak hours but not at a level I would expect to cause you major issues. If you are still having difficulties please supply a recent ping and tracert to bbc.co.uk taken from a command prompt and post the results.

[jrfrost]

Hi Mark,

The problem occurs regularly every night around 9pm some times earlier and last for 1 or two hours.  Xbox live connection goes really bad. 

a good connection with a maximum of 4 bars suddenly goes to 2 bars and is unplayable at times.

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=23ms TTL=243
Request timed out.
Reply from 212.58.241.131: bytes=32 time=70ms TTL=243
Reply from 212.58.241.131: bytes=32 time=180ms TTL=243

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 180ms, Average = 91ms

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:

Reply from 212.58.241.131: bytes=32 time=133ms TTL=243
Reply from 212.58.241.131: bytes=32 time=97ms TTL=243
Reply from 212.58.241.131: bytes=32 time=92ms TTL=243
Reply from 212.58.241.131: bytes=32 time=86ms TTL=243

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 86ms, Maximum = 133ms, Average = 102ms

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:

Reply from 212.58.241.131: bytes=32 time=57ms TTL=243
Reply from 212.58.241.131: bytes=32 time=17ms TTL=243
Reply from 212.58.241.131: bytes=32 time=177ms TTL=243
Reply from 212.58.241.131: bytes=32 time=150ms TTL=243

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 17ms, Maximum = 177ms, Average = 100ms

Tracing route to bbc.co.uk [212.58.241.131]

over a maximum of 30 hops:

1 44 ms 84 ms 13 ms 10.141.104.1
2 83 ms 11 ms * leic-core-1a-ae3-2381.network.virginmedia.net [82.3.33.93]
3 38 ms 11 ms * leed-bb-1a-as8-0.network.virginmedia.net [213.105.172.17]
4 * * 41 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
5 96 ms 14 ms 122 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
6 141 ms 200 ms 170 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 * * 43 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 215 ms 128 ms 16 ms 212.58.238.129
9 181 ms 18 ms 29 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Tracing route to bbc.co.uk [212.58.241.131]

over a maximum of 30 hops:

1 9 ms 9 ms 15 ms 10.141.104.1
2 57 ms 82 ms 17 ms leic-core-1a-ae3-2381.network.virginmedia.net [82.3.33.93]
3 158 ms 119 ms 100 ms leed-bb-1a-as8-0.network.virginmedia.net [213.105.172.17]
4 103 ms 28 ms 16 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
5 13 ms 34 ms 17 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
6 53 ms 82 ms 110 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 140 ms 76 ms 22 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 48 ms * 85 ms 212.58.238.129
9 123 ms 47 ms 20 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Tracing route to bbc.co.uk [212.58.241.131]

over a maximum of 30 hops:

1 80 ms 18 ms 89 ms 10.141.104.1
2 * 9 ms 9 ms leic-core-1a-ae3-2381.network.virginmedia.net [82.3.33.93]
3 81 ms 67 ms 21 ms leed-bb-1a-as8-0.network.virginmedia.net [213.105.172.17]
4 216 ms 74 ms 16 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
5 * 338 ms 45 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
6 52 ms 208 ms 17 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 135 ms 52 ms 185 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 * 107 ms 275 ms 212.58.238.129
9 94 ms 330 ms 150 ms virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Pinging bbc.co.uk [212.58.241.131] with 32 bytes of data:
Reply from 212.58.241.131: bytes=32 time=82ms TTL=243
Reply from 212.58.241.131: bytes=32 time=57ms TTL=243
Reply from 212.58.241.131: bytes=32 time=20ms TTL=243
Reply from 212.58.241.131: bytes=32 time=98ms TTL=243

Ping statistics for 212.58.241.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 98ms, Average = 64ms