Slow broadband speed

[bainbrij]

i've just had VM 50mb installed and have noticed the download speeds are nowhere near this speed (around 0.5mb if were lucky!!)

tracert to bbc.co.uk

Tracing route to bbc.co.uk [212.58.241.131]
over a maximum of 30 hops:

  1   568 ms   132 ms   115 ms  10.66.196.1
  2    11 ms     9 ms    25 ms  king-geam-1a-ge212.network.virginmedia.net [80.1.61.246]
  3    24 ms    20 ms    49 ms  perr-geam-1b-tenge73.network.virginmedia.net [62.30.247.93]
  4   844 ms   572 ms  1967 ms  perr-core-2b-ae2-0.network.virginmedia.net [62.255.149.197]
  5   462 ms  1163 ms    71 ms  brhm-bb-1b-ae5-0.network.virginmedia.net [62.255.149.69]
  6   867 ms   473 ms   225 ms  nrth-bb-1a-as4-0.network.virginmedia.net [62.253.185.105]
  7  1068 ms   541 ms   716 ms  nrth-bb-1b-ae0-0.network.virginmedia.net [62.253.185.118]
  8  1886 ms  1096 ms   893 ms  nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
  9    27 ms    20 ms    29 ms  tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
 10   125 ms   166 ms   134 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
 11    25 ms    36 ms    43 ms  212.58.238.153
 12     *      125 ms    71 ms  virtual-vip-231.thdo.bbc.co.uk [212.58.241.131]

Trace complete.

Router Connection

Connection

Startup Procedure Procedure Status Comment Acquire Downstream Channel 299000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK   Security Enabled BPI+

Downstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked Locked QAM256 194 55616000 Kbits/sec 299000000 Hz 13.4 dBmV 41.6 dB Hybrid Locked QAM256 193 55616000 Kbits/sec 291000000 Hz 13.9 dBmV 41.8 dB Hybrid Locked QAM256 195 55616000 Kbits/sec 307000000 Hz 13.6 dBmV 41.3 dB Hybrid Locked QAM256 196 55616000 Kbits/sec 315000000 Hz 13.0 dBmV 40.8 dB Hybrid Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

Upstream Channels Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power Locked ATDMA 1 20480 Kbits/sec 35800000 Hz 35.5 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

Primary Downstream Service Flow Downstream(0) SFID 4288 Max Traffic Rate 53000000 bps Max Traffic Burst 3044 bytes Mix Traffic Rate 0 bps

Primary Upstream Service Flow Upstream(0) SFID 4287 Max Traffic Rate 5140000 bps Max Traffic Burst 8160 bytes Mix Traffic Rate 0 bps Max Concatenated Burst 8160 bytes Scheduling Type Best Effort

Also the following seems to appear regularly in the event Log

Sun Jan 29 11:55:57 2012	Critical (3)	DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Time Not Established	Critical (3)	DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Critical (3)	DHCP FAILED - Requested Info not supported.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
Time Not Established	Critical (3)	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;

Any ides on improving the speed?

[Mark_Wilco]

Hi bainbrij

I have sent you a PM,We'll be happy to progress things for you once we have received your reply.

[bainbrij]

i don't appear to have any PMs

[Mark_Wilco]

Hi bainbrij

I have resent the PM.

[bainbrij]

thanks, i have replied to your PM with the info requested