on 14-01-2012 14:58
This is the first time I have posted i this forum so apologies if the information I provide is incorrect.
I have been experiencing really slow speeds for a long time, I used to get an absolute minimum of 4MB/s download speed but the maximum I achieve now is 1MB/s but it's usually 800KB/s. It took over an hour to download a BF3 2GB update for my Xbox 360 the other week. Madness.
Here is all the information requested...
What Speed Am I getting-25.78125Mb
Tracing route to bbc.co.uk [18.104.22.168]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 5 ms 10.56.4.1
3 7 ms 7 ms 9 ms sotn-core-1a-ge-400-915.network.virginmedia.net [8
4 19 ms 8 ms 16 ms sotn-core-1b-ge-100-0.network.virginmedia.net [22.214.171.124]
5 10 ms 9 ms 9 ms glfd-bb-1b-ae3-0.network.virginmedia.net [126.96.36.199]
6 19 ms 10 ms 9 ms glfd-tmr-1-ae5-0.network.virginmedia.net [188.8.131.52]
7 11 ms 11 ms 16 ms tcl5-ic-1-as0-0.network.virginmedia.net [184.108.40.206]
8 11 ms 11 ms 18 ms 220.127.116.11
9 12 ms 23 ms 11 ms 18.104.22.168
10 21 ms 31 ms 12 ms virtual-vip-231.thdo.bbc.co.uk [22.214.171.124]
Cable Modem Downstream
Cable Modem Upstream
on 14-01-2012 15:41
Your downstream power is extremely high, needs to come down some 12dB at least. You'll need to give VM a call to get them to send an engineer out.
Or you could wait here, leave this thread un-bumped for 3 to 7 days so that a forum tech sees it and gets in touch with you.
on 15-01-2012 12:48
Is there really any need to post exactly the same problem 16 times over various threads?
on 15-01-2012 17:40
I have the same problem. It all started around 8PM on Friday. I was getting 1Mps but for the last few days it's settled to around 13mps when I should be getting 50mps. I have an engineer coming round tomorrow because they say my modem power is too high. Hopefully this gets fixed and I finally get a steady 50MB connection that we are paying for.
on 15-01-2012 17:45
I have on a number of occasions put my superhub back on again as I really want to use this item, (I got this when I was part of the superhub pilot), however the last time that I put the superhub back on network I got speeds from 49.69mb (using old modem) to 0.55mb (superhub), a considerable drop in speed, my upload speed wasn't much better.
When I ring customer support the are hopeless and tell me all the time to restart router (which makes me feel dumb as I have a full understanding in computers and IT so I think this maybe one thing I would do first).
They then tell me that the superhub isn't the best piece of kit to use and should go back to the old 50mb modem and router combo, I do this speed is back to a "normal" speed.
When I use the old modem router combo my xbox 360 sometimes has problems even though port forwarding is sorted and DIM is switched on for it.
I also rung the other day (14/01/2012) to upgrade to TIVO and I spoke to them about the upgrade to double speeds in my area this year and asked about getting new equipment as this is what I was told would prob happen, but he said that as I am using the superhub I wouldn't get new equipment (I again explained that I am not using superhub) this guy explained to me that chances are I would have to put this back on to get the 100mb speeds I will be getting eventually and explained that virgin will prob make this item into just a modem and I would still use my router as a router.
could you please tell me what on earth I am meant to do and whether it is worth trying the superhub again and trying to get some sense out of customer support!
on 16-01-2012 19:38
Ok... so... the engineer came out today, and it seems the power levels are massively lower than they were...
But I am still getting awful speeds, 11.71875 Mb was my last calculated speed following the suggested method.
What else can I do? What am I paying for?
|Cable Modem Downstream|
on 23-01-2012 11:57
I have had a look at the network and all is looking good at the moment. Utilisation is looking good and there are no other issues that I can spot that would slow your connection down. The only thing I saw was a drop in SNR (signal to noise ratio) a few days ago, but that has been stable since then.
Are you still seeing slow speeds? I can see that you have wireless connections have you tried with 1 direct connection with the modem set to 'modem only' mode? (this will rule out any wireless issues).
Help and Support Forum Team