Re: Rubbish Internet

pippincp · ‎03-01-2010

As you are awaiting a reply from the forum support team I would unmark this as solved if I were you.

Meanwhile re-gaming problem you may wish to have a read of this.

__________________________________________________________________________________________________________________________________________________________________________________________________________________ Please note: I have no connection with Virgin Media. All posts are my own opinion only.

Thundercat · ‎21-06-2011

i did not mark it as solved even the help phones lines were too busy to ansewr my call did not even put me on hold because they were to busy from people complaining

Di_S · ‎18-08-2011

Hi Thundercat,

Sorry to hear you have had trouble with your connection.

I have checked the part of the network you are connected to and there are no service affecting issues.

There are no over-utilisation issues, FEC errors, and the Network SNR is good.

I have checked your modem and the power levels etc are all well within recommended specifications.

You mention that you are using a wireless connection and that adjusting the settings does help, does the issue issue occur when on a wired connection?

kind regards,

Di

Diane Smith
Help & Support Forum Team

If someone's helped you out say thanks by clicking on the Kudos Star. If someone's solved your problem, why not mark their message as a Helpful Answer? You can also help other users find useful posts by Tagging them with keywords.

If you are new to the forum, please remember to search the forum before posting your question. Please don't send private messages directly to the forum team unless they ask you to, post your issue to the forum first.

LisaS235 · ‎29-11-2011

Moved:

Created new thread for user in 50 Mb

Benjamin_T · ‎23-11-2011

Hi Thundercat,

Could you please respond to the post by Di_S?

We would need to know this information so that we can proceed any further.

Kind Regards,

Benjamin_T
Help & Support Forum Team