Random Ping Spikes... Gaming VERY Annoying

[Nutty]

Many thanks for spending some time looking into this for me Ama. I never have any other internet activity while I'm gaming. But the fact is my ping is normally around 17ms but it's randomly spiking to 40ms and back again, recently it's been peaking at around 70ms. Other players comment how I'm rubber-banding all over the place. But then moments later it'll be fine for possibly hours!!

I noticed my correctable codewords reached into the millions over the weekend and the uncorrectables hit a few hundred thousand each. Although it looks like these have now been reset.

I have no idea how important this is but I now have 245 T3 Timeouts. It looks like it went nuts on Wed with the following making up the bulk of errors:

Critical (3) No Ranging Response received - T3 time-out
Warning (5) B-INIT-RNG Failure - Retries exceeded

[Dai_T]

Hi Nutty, 

I have checked your connection to the network and I can see that there are 255 T3 timouts, however the modem itself hasn't been rebooted for some time. When you are available to do so can you please restart your modem, this will reset your connection timer and we can then monitor how many T3 timouts you are getting within a certain timeframe. 

[Cafuddled]

It might be worth while signing up to http://www.thinkbroadband.com/ping and running a quality test on your line to see what you are actually getting. To give you a benchmark on what a bad line looks like, take a look at my one below. Virgin Media will never be a good connection but you can get better and worse connections, so it helps to see what your connection is actually like, that way you will have more to go on with Virgin.

[Nutty]

I've had a few days break from gaming as it's been getting on my nerves having a terrible K/D. I've just checked and I have 12 T3 errors since I reset the modem. Also my codewords seem to be going nuts again, this can't be normal and DS-4 always seems to stick out like a sore thumb.

	DS-1	DS-2	DS-3	DS-4
Frequency	298750000	290750000	306750000	314750000
Lock Status (QAM Lock/FEC Sync/MPEG Lock)	Y/Y/Y	Y/Y/Y	Y/Y/Y	Y/Y/Y
Channel Id	194	193	195	196
Modulation	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952	6.952	6.952	6.952
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	0.67	0.35	-0.33	-1.89
RxMER (dB)	38.61	38.26	38.61	37.94
Correctable Codewords	648582	603139	1182096	2188308
Uncorrectable Codewords	7215	9169	9657	54627

@Cafuddled thanks for the URL. I'll give that a go when I get a chance

[Nutty]

I now have 14 T3s and my uncorrectables are shooting ever skywards...

	DS-1	DS-2	DS-3	DS-4
Frequency	298750000	290750000	306750000	314750000
Lock Status (QAM Lock/FEC Sync/MPEG Lock)	Y/Y/Y	Y/Y/Y	Y/Y/Y	Y/Y/Y
Channel Id	194	193	195	196
Modulation	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952	6.952	6.952	6.952
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	-0.03	-0.39	-1.08	-2.57
RxMER (dB)	38.26	38.26	38.26	37.94
Correctable Codewords	895591	847553	1464583	2583128
Uncorrectable Codewords	38079	37494	86063	216152

[Nutty]

T3s now at 21 and codewords still rising...

	DS-1	DS-2	DS-3	DS-4
Frequency	298750000	290750000	306750000	314750000
Lock Status (QAM Lock/FEC Sync/MPEG Lock)	Y/Y/Y	Y/Y/Y	Y/Y/Y	Y/Y/Y
Channel Id	194	193	195	196
Modulation	256QAM	256QAM	256QAM	256QAM
Symbol Rate (Msym/sec)	6.952	6.952	6.952	6.952
Interleave Depth	I=12 J=17	I=12 J=17	I=12 J=17	I=12 J=17
Power Level (dBmV)	-1.30	-1.51	-2.12	-3.71
RxMER (dB)	38.26	37.94	38.26	37.36
Correctable Codewords	3557499	3103423	5723970	8451982
Uncorrectable Codewords	53752	49982	230138	938564

US-1

US-2

US-3

US-4

Channel Type

2.0

N/A

N/A

N/A

Channel ID

3

N/A

N/A

N/A

Frequency (Hz)

45800000

N/A

N/A

N/A

Ranging Status

Success

N/A

N/A

N/A

Modulation

16QAM

N/A

N/A

N/A

Symbol Rate (KSym/sec)

5120

N/A

N/A

N/A

Mini-Slot Size

4

N/A

N/A

N/A

Power Level (dBmV)

48.00

N/A

N/A

N/A

T1 Timeouts

0

0

0

0

T2 Timeouts

0

0

0

0

T3 Timeouts

21

0

0

0

T4 Timeouts

0

0

0

0

[Benjamin_T]

Hi Nutty,

I have sent you a Private Message. We'll be happy to progress things for you once we have received your reply.

[Kizo]

I have had virgin media for just over a year. The service has been solid and great but for some reason over the last 2 weeks, I'm having the same problem as Nutty. I load up "Battlefield 3" and I have a ping of 12ms, it is stable for about 10seconds and then it jumps to 120ms or 200ms+ for two or three seconds. I have read the post above and tried resetting the hub multiple times but this has had no affect as of yet.

How is this problem fixable?