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One to Watch
lewisd1989
Posts: 16
Registered: ‎09-04-2010

Poor internet and disconnections (inssider problem?)

Hi,

 

Been having alot of disconnections recently and noticed that my router seems to be sending 2 signals. Found this usings inssider. Anyone know if this is a problem or just a glitch.

 

Signal.png

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Human Answer Bank
pippincp
Posts: 3,607
Registered: ‎03-01-2010

Re: Poor internet and disconnections (inssider problem?)

Are you sure guest network is not switched on?

 

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__________________________________________________________________________________________________________________________________________________________________________________________________________________ Please note: I have no connection with Virgin Media. All posts are my own opinion only.
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One to Watch
lewisd1989
Posts: 16
Registered: ‎09-04-2010

Re: Poor internet and disconnections (inssider problem?)

guest network is turned off

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Captain Clued-Up
PatrickF
Posts: 1,731
Registered: ‎25-10-2011

Re: Poor internet and disconnections (inssider problem?)

Hi lewisd1989,

 

Sorry to hear about the problems you are having with the wireless networks.

 

Can you let us know the following information which may help us diagnose the issue more effectively:

 

- Make and model of router

- Names of the two networks that are appearing (in the case of a Hub or Super Hub one of these may be in the format of 'virginmediaxxxxxxx'.

- Whether the issue has been tested on another wireless device (PC, mobile device, console etc)

 

Kind Regards

 

Patrick

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