Poor.broadband performancev

[Profdavidferry]

I live in Moseley Birmingham. The Virin Broad band is always dropping out and on 15/7/12 we haveceffectively a 24 hr blackout. Virgin need to be more honest about the low quality of their product. I propose any customer who has more than 1 hour period of no access gets a month of FREEservices covering all aspects of your monthly bill. If the dropout is over 12 hours then you get cash paymentvas well of the monthly bill, I also think those people playing on line games should always have avusage contract and no games contracts no extra charge.

[Steve_Brett]

Hi Profdavidferry

Please could you advise whether your services are now up and running again ?
I am unable to trace your account from either your IP address or from your forum mail address so am unable to check on the status of whatever issue caused you to lose service. Service level agreements if required are available on the Virgin Media business packages, information on these can be found at http://www.virginmediabusiness.co.uk/Products-and-solutions/Broadband-and-Internet-Services/ however I don't think that even the business package will give you a month's free services for loss of service for 1 hour.

[Profdavidferry]

Dear Virgin I live at B13 9EL Now at 36 hours no broadband connection to Virgin. The quality of customer service is close to absolute zero Of course customers should be compensated for service failure, what else is going to motivate Virgin? How do we call out an engineer All my friends with Virgin BB IN Brum having terrible Virgin BB problems We all feel Virgin couldn't care less Please advise how we get engineer out??

[Steve_Brett]

Hi Profdavidferry

As advised in my previous reply I am unable to locate your account from your forum info. I have sent you a private message and we can look further into this once a reply is received.

To get an engineer out for a fault with your service, you can either respond to the private message or call the support line 151 from a VirginMedia line or 08454541111 from any other line (call charges apply on the 0845 number)