on 30-01-2012 20:47
What are my options for cancelling my contract with Virgin? My internet has been unstable from the moment I got the service but was useable, though bad service, usuable. However for the better part of the last month and a half its been awful. Completely not usuable and I would like to know what are my options for cancelling my contract? I know I can cancel my contract by paying a fixed cost but is there a way I can cancel without paying any sort of money?
on 31-01-2012 07:25
I don't think you can Cancel the contract if you are still in the contract without paying a Fee.
I would reconmend dialing 150 from your landline and chooseing the option "thinking of leaving"
and speak to someone about your issue/issues there.
Hopefully you get somewhere.
on 04-02-2012 11:50
I am sorry that you are having problems with your connection.
To discuss the conditions of your contract you will need to speak to our customer services department. They will be able to advise you of all the options available.
However, it is standard procedure for customers to report any faults they have, either here in the forum, or by telephoning 151 (from Virgin landline) or 0845 454 1111 (from any other phone).
If you wish us to investigate via the Forums, please post a detailed description of the issue you are having. This will enable us to diagnose and fix the fault.
on 04-02-2012 22:01
There is good info here which may help you get your problem resolved or advise you the best course of action should you still wish to cancel.
Note:- You must give your ISP reasonable time to solve your problem to have a case for cancellation.